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Open nowPosted 40 days ago

Danish-Speaking Customer Support Associate – Telecommunications

Personalbüro U. Herrmann59 open roles

Where
Sofia
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Your applicationOpen nowDanish-Speaking Customer Support Associate – TelecommunicationsPersonalbüro U. Herrmann · Sofia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 40 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: 26.10. or 23.11.26

Workster is partnering with a leading international customer experience provider to recruit Danish-speaking Customer Support Associates in Sofia, Bulgaria, supporting customers of a major international telecommunications provider.

This is a pure customer service position with no sales or upselling, focused on assisting customers across multiple channels, resolving service-related enquiries, and delivering a professional and positive customer experience. The position is on-site in Sofia, with fixed working hours from Monday to Friday.

Your Role

  • Handle inbound customer enquiries via phone, email, chat, and other supported channels
  • Assist customers with top-ups, SIM activation, roaming, account enquiries, and other telecommunications services
  • Provide accurate information and clear guidance regarding products and services
  • Resolve customer concerns efficiently and aim for first-contact resolution whenever possible
  • Accurately document customer interactions and maintain up-to-date case information
  • Follow established processes, procedures, and quality standards
  • Deliver professional, clear, and empathetic support during every customer interaction
  • Provide a consistently positive customer experience
  • Focus exclusively on customer support, with no sales or upselling responsibilities

Your Qualifications

  • Danish at B2 level or higher
  • English at B2 level or higher
  • Undergraduate, graduate, postgraduate education or equivalent
  • Strong verbal and written communication skills
  • Good computer skills and confidence working with multiple systems simultaneously
  • Strong problem-solving skills and a customer-focused mindset
  • Previous experience in customer service, BPO, telecommunications, or a similar environment is an advantage
  • Previous experience with CRM or ticketing systems is an advantage
  • Availability to work Monday to Friday, 10:00–19:00
  • Availability to work on-site in Sofia, Bulgaria

The Offer

  • Competitive monthly salary
  • Performance-based bonus
  • Additional health insurance
  • Food vouchers
  • Relocation support for eligible candidates moving to Sofia
  • Three weeks of initial training, conducted in English, followed by accreditation
  • Ongoing support and professional development
  • Opportunity to strengthen your customer service, communication, and technical troubleshooting skills
  • Stable Monday-to-Friday schedule, 10:00–19:00
  • No weekend shifts
  • International and multicultural working environment
  • On-site position in Sofia
  • Opportunity to develop your career within a leading global customer experience organisation
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