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Open nowPosted 33 days ago

Dutch-Speaking Customer Advisor – Telecommunications

Personalbüro U. Herrmann59 open roles

Where
Rabat
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Your applicationOpen nowDutch-Speaking Customer Advisor – TelecommunicationsPersonalbüro U. Herrmann · Rabat

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 33 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

We are partnering with a leading international customer experience provider to recruit Dutch-speaking Customer Advisors for a major telecommunications project in Rabat, Morocco.

In this role, you will support customers via phone and email, helping with general enquiries, technical troubleshooting, complaints, and product-related questions. You will also identify customer needs and recommend relevant products and services, combining excellent customer support with a commercial approach.

Your Role

  • Handle customer enquiries via phone and email
  • Provide professional and customer-focused support
  • Troubleshoot technical issues and guide customers towards effective solutions
  • Handle complaints professionally and work towards satisfactory resolutions
  • Identify customer needs and recommend relevant products and services
  • Support sales and cross-selling activities when appropriate
  • Maintain accurate documentation of customer interactions
  • Follow established support procedures and quality standards
  • Deliver a positive customer experience while meeting performance objectives
  • Work effectively within an international and multicultural customer service environment

Your Qualifications

  • Dutch at B2/C1 level or higher
  • English skills are considered an advantage
  • Strong communication and interpersonal skills
  • Customer-focused mindset with good problem-solving abilities
  • Comfortable providing technical troubleshooting
  • Confident handling customer complaints and challenging situations
  • Commercial mindset and comfortable identifying relevant sales opportunities
  • Good computer skills and ability to maintain accurate documentation
  • Previous experience in customer service, technical support, sales, or a call centre is an advantage but not mandatory
  • Education or previous professional experience is preferred but not mandatory
  • Currently based in Morocco or willing to relocate to Rabat
  • Valid right to work in Morocco required, as visa sponsorship is not provided

The Offer

  • Indefinite employment contract
  • 6-month probation period
  • 44-hour working week
  • Rotational shifts between 09:00 and 22:00 Monday to Friday, and 09:00 to 19:00 on Saturdays
  • 4 weeks of initial training, Monday to Friday from 08:00 to 17:00
  • Performance-based bonus and additional sales incentives
  • Meal allowance based on days worked
  • Health insurance
  • Access to a professional learning platform
  • Employee transportation within the Rabat, Salé, and Temara areas for eligible shifts and routes after training
  • Position starts on-site in Rabat, with the possibility of remote work after the first 6 months based on performance
  • Opportunity to develop experience across customer service, technical support, and sales
  • International and multicultural working environment
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