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Open nowPosted 41 days ago

French-Speaking Gaming Customer Support Specialist (m,f) - Player Support

Personalbüro U. Herrmann59 open roles

Where
Lisbon
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Your applicationOpen nowFrench-Speaking Gaming Customer Support Specialist (m,f) - Player SupportPersonalbüro U. Herrmann · Lisbon

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Personalbüro U. Herrmann's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 41 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: 28/9, 5/10, 19/10

We are partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal.

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Your Role Provide customer support via phone, email, and chat in French and English Assist players with account management, login, and payment-related inquiries Troubleshoot technical issues involving gaming consoles, software, and connected devices Guide customers through product setup, installation, synchronization, and troubleshooting Provide information and assistance before and after product purchases Accurately document customer interactions and follow internal support procedures Escalate complex cases when necessary while ensuring timely follow-up Deliver a professional, friendly, and customer-focused experience throughout every interaction Your Qualifications Native-level fluency in French Good command of English, both written and spoken Passion for gaming, technology, and consumer electronics Excellent communication and problem-solving skills Customer service experience is an advantage but not mandatory Comfortable using multiple digital tools and support systems Ability to multitask and remain organized in a fast-paced environment Positive attitude, team spirit, and willingness to learn Flexibility to work rotating schedules within business operating hours The Offer Office-based position in Lisbon, Portugal Comprehensive paid onboarding and product training Relocation support, including accommodation for candidates moving from abroad Private health insurance from the first day of employment Meal allowance Stable full-time employment with rotating weekday shifts International and multicultural working environment Career development opportunities within a global organization Modern office facilities and ongoing learning programs Opportunity to turn your passion for gaming into an exciting international career

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