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Open nowPosted 92 days ago

German or Dutch -speaking Customer Advisors (m,f): Hospitality Tech

Personalbüro U. Herrmann59 open roles

Where
Athens
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Your applicationOpen nowGerman or Dutch -speaking Customer Advisors (m,f): Hospitality TechPersonalbüro U. Herrmann · Athens

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 92 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start : 17th August

We are partnering with a global leader in home technology to recruit Dutch or German speaking Customer Advisors.

Your Tasks

Customer Request Processing (Written or Voice Streams): Handle customer inquiries via ticketing (emails), voice (inbound/outbound calls), or messaging (Live Chat & WhatsApp) systems, based on operational scheduling and line assignments.

Be the Brand Ambassador: Represent Zenchef and CoverManager with warmth, high empathy, and professionalism, ensuring every restaurant interaction reflects our core hospitality values.

Master the Products: Develop an in-depth knowledge of Zenchef and CoverManager platform features to provide accurate, high-quality, and timely technical support.

Efficient Issue Resolution: Synthesize information efficiently to process a large volume of daily restaurant requests by targeting needs and responding quickly.

Professional Escalation Handling: Identify high-level technical bugs or complex billing requests

Your Qualifications

  • C1 level for all primary languages, Englich B2• Solid experience in customer relations or hospitality environments • Solution-driven and proactive, you can efficiently guide customers clearly to solve a request. • Computer literacy • Contextual Empathy: Understanding that a technical issue right before a restaurant's lunch or dinner service is an operational emergency. • Strong contact handling skills and active listening • Strong writing skills for email handling • Customer orientation and understanding of handling sensitive data • Excellent communication skills • Ability to multi-task, prioritize, and manage time effectively

The Offer

  • Relocation support: flight, accommodation, and housing assistance — all covered.
  • Competitive monthly salary plus 2 extra salaries per year.
  • Comprehensive training by certified instructors on products and customer service best practices.
  • Health care benefits and access to numerous employee discounts.
  • Opportunities for career development and professional growth within a global organization.
  • Free online Greek language courses and ongoing learning support.
  • Work for a Great Place to Work–certified company that promotes diversity and equal opportunities for all.
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