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Open nowPosted 68 days ago

Polish or Turkish-Speaking Customer Success Specialist (Social Media)

Personalbüro U. Herrmann59 open roles

Where
Sofia
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Your applicationOpen nowPolish or Turkish-Speaking Customer Success Specialist (Social Media)Personalbüro U. Herrmann · Sofia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 68 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: 17.09.26 : Polish and Turkish hybrid

About the role:

We are partnering with a global technology services provider to recruit a Turkish-speaking Customer Success Specialist. In this role, you will support a major social media hiring platform with their customer success programs, ensuring clients are highly satisfied and getting effective performance and ROI.

Your Role

  • Provide quality assurance, through checking all client product integrations are completed
  • Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
  • Deliver customer value through ensuring our customers are successful with the client Hiring program in terms of adoption, usage and engagement
  • Maintain a deep understanding of client products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the client Hiring platform
  • Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
  • Help triage troubleshooting tickets

Your Qualifications

  • Fluent Turkish or Polish and English (C1)
  • Experience in BPO/client support functions, Customer Success, Learning & Development, Talent Acquisition or Agency Recruitment, Product Adoption, Change Management, Account Management, Customer Training, Business Transformation, Project Management
  • Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)
  • Excellent communication, collaboration, organizational and project management skills
  • Ability to interact comfortably with both clients and internal departments
  • Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
  • Ability to work on queues/cases/tickets out of CRM platforms
  • The ability to build trust quickly and develop strong relationships

The Offer

  • Hybrid working model – Wednesdays and Thursdays on site in Sofia
  • Very competitive salary package and benefits
  • Relocation provided if you are not based in Sofia
  • Monday to Friday, 10:00–19:00 working schedule.
  • Fully paid training and continuous learning opportunities.
  • Clear career development paths within an international organization.
  • Health and wellbeing initiatives and a competitive benefits package.
  • Supportive, professional work environment with cross-functional collaboration.
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