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Open nowPosted 93 days ago

Spanish or French-speaking Customer Experience Specialist – Sports E-commerce

Personalbüro U. Herrmann59 open roles

Where
Sofia
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Your applicationOpen nowSpanish or French-speaking Customer Experience Specialist – Sports E-commercePersonalbüro U. Herrmann · Sofia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Personalbüro U. Herrmann's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Personalbüro U. Herrmann postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 93 days ago

Personalbüro U. Herrmann median: 1 days open

The posting

Start: 03.08.26

We are partnering with a leading customer service provider to recruit a Spanish or French-speaking Customer Support Specialist for an on-site role in Sofia, Bulgaria.

This position offers the chance to join a dynamic, diverse team where you will assist customers via voice, chat, and email, providing timely and effective support for a variety of inquiries. It’s an excellent opportunity for someone looking to work in a fast-paced environment with growth potential.

Your Role

  • Provide exceptional customer service via voice, chat, and email
  • Ensure accurate and timely resolution of customer issues, maintaining professionalism at all times
  • Handle escalated cases with diplomacy and empathy, ensuring customer satisfaction
  • Multitask and work across multiple systems simultaneously to resolve inquiries
  • Work collaboratively with colleagues to enhance the overall customer experience
  • Deliver high-quality solutions, ensuring the best possible outcome for the customer

Your Qualifications

  • Fluent in Spanish and English, both spoken and written
  • Completed high school diploma
  • Previous experience in call center, customer service, or BPO (training is provided)
  • Strong problem-solving and logical thinking skills
  • Ability to work in a fast-paced environment while managing multiple tasks
  • Positive, solution-oriented mindset and a customer-focused attitude
  • Multitasking skills and the ability to handle multiple systems and browser tabs
  • Team player with the ability to work in a multicultural environment

The Offer

  • Very competitive salary
  • Performance bonus starting from the 3rd month
  • Health and dental insurance
  • Food vouchers
  • Transportation allowance
  • Co-financed sports card
  • Taxi vouchers for late-night shifts
  • Fully paid training from day one
  • Above-standard social benefits
  • Great opportunity for career growth and development within the company
  • Working hours: 09:00 – 21:00, Monday to Sunday, with two days off
  • Rotational shifts: 09:00 – 18:00 / 12:00 – 21:00
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