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Open nowPosted 41 days ago

Area Manager

Petfully18 open roles

Where
Bengaluru
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Your applicationOpen nowArea ManagerPetfully · Bengaluru

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Petfully's own form.

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 41 days ago

The posting

Role Overview:

Responsible for the end-to-end performance of multiple Supertails clinics within an assignedzone, driving revenue, profitability, operational excellence, clinical quality, customer experience and people performance.

Key Responsibilities:

* Own zone-level revenue, P&L, productivity and operational KPIs across multiple clinics.

* Lead and coach Centre Managers and clinic leadership teams, driving accountability andperformance.

* Ensure consistent adherence to SOPs, clinical protocols, safety, hygiene and compliancestandards.

* Conduct regular clinic reviews and audits; identify gaps and drive corrective actions.

* Partner with Clinical, HR, Finance, Marketing, CX, Supply Chain and Infrastructure teams toachieve business objectives.

* Drive customer experience, NPS/CSAT, repeat visits and complaint resolution.

* Analyse clinic performance, identify growth opportunities and implement initiatives toimprove footfall, conversion and revenue.

* Oversee workforce planning, hiring, training, productivity and employee engagement inpartnership with HR.

* Monitor inventory, equipment, facility readiness and vendor performance.

* Prepare and present weekly/monthly zone performance dashboards and action plans toleadership.

Key KPIs:

Revenue & P&L

Clinic Productivity

Patient Footfall

Customer Experience/NPS

Repeat Visits

Staff Productivity & Attrition

Audit & Compliance | Inventory/Wastage

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