Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 3 days ago

CRM Executive

Phlo3 open roles

Pay
£30,000 – £38,000 a year
Where
Glasgow, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCRM ExecutivePhlo · Glasgow, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Phlo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 3 days ago

The posting

Job description

CRM Executive - Glasgow We're looking for a talented, hands-on CRM Executive to join our Marketing team and play a key role in how we engage, support and retain our patients. This is an exciting opportunity to take ownership of impactful CRM campaigns and customer journeys, helping shape how we connect with patients as we continue to innovate and expand our services.

You'll get hands-on with our CRM platform, building automated, multi-step journeys, creating targeted segments and triggers and delivering campaigns across email, SMS, WhatsApp, push and in-app messaging. Focusing on Phlo Clinic and our B2B services, you'll help patients get off to a great start, stay engaged and feel supported throughout their journey.

We're a fast-moving, ambitious team, so you'll thrive if you enjoy taking ownership, delivering at pace and getting the details right. Reporting to the Retention and Lifecycle Marketing Manager, you'll work closely with our Clinical, Product, Data, Commercial and Patient Care teams to deliver a first-class digital patient experience.

The Job On a day-to-day basis, you’ll be involved in the following: Build and execute

  • Build, test and launch automated lifecycle journeys in our CRM platform, from onboarding and treatment reminders through to reorders, lapse prevention and reactivation
  • Set up complex, multi-branch journeys using behavioural triggers, segmentation, delays and personalisation across email, SMS, push and in-app
  • Plan and deliver one-off and recurring campaigns for Phlo Clinic patients and our B2B services, from brief through to send
  • QA everything thoroughly before it goes live: journey logic, links, personalisation, audience, suppressions and approvals

Optimise and report

  • Monitor journey and campaign performance, spot what's underperforming and fix it
  • Run A/B tests on messaging, timing and channel, and turn the results into improvements
  • Report on performance against our engagement, retention and revenue KPIs

Look after the platform

  • Keep our CRM account in good shape: data feeds, segments, templates, consent and suppression lists, and journey housekeeping
  • Work with Data and Engineering to make sure the events and attributes you need are available and reliable

Work across the business

  • Work with our Clinical team to get patient-facing copy approved and keep communications within healthcare advertising rules
  • Partner with Product Marketing, Commercial and Patient Care so that launches, offers and service changes reach the right patients at the right time
  • Bring ideas for new tests, journeys and channels to keep improving how we engage patients

The Person Ideally, we’re looking for someone with the following:

  • Previous experience building and running CRM or lifecycle programmes in a CRM or marketing automation platform (for example Braze, Customer.io, Iterable, Klaviyo or Salesforce Marketing Cloud)
  • Experience building complex, automated journeys with branching logic, triggers and segmentation, not just sending one-off emails
  • A fast, accurate builder: you're comfortable shipping at pace and you check your work properly before it goes out
  • Confidence with data: you're comfortable with segmentation logic and reading performance results, and you use them to decide what to do next
  • Strong organisation, with the ability to juggle multiple campaigns and stakeholders and keep people updated
  • Willingness to get stuck in, take ownership and move quickly in a fast-growing business
  • An enthusiasm for understanding patient needs and how we take that and build it into a first-class digital healthcare service
  • Comfortable using AI tools to speed up your workflow
  • Braze experience is beneficial but not essential
  • Experience with HTML email, Liquid or similar personalisation languages, or working in a D2C, subscription, healthcare or other regulated environment is a bonus

The Perks And in joining Phlo, you’ll receive a competitive package designed to support your wellbeing, development and success, including:

  • Salary between £30,000 and £38,000 depending on experience
  • Opportunity to work with a Modern Data Stack and evolve analytics with AI capabilities
  • Regular collaboration with other teams in the business (marketing, commercial, finance, product, engineering, operations and clinical) to shape and enhance our services
  • Company Bonus Scheme: up to 10% depending on performance
  • 33 days annual leave (inclusive of 8 bank holidays)
  • An extra day of annual leave for every complete year of service, up to 5 extra days
  • An extra day off for your birthday to prolong the celebrations
  • Pension scheme: 5% employer contribution
  • Private Medical Insurance via Vitality
  • Bereavement Leave policy covering family, friends, pets and miscarriage
  • Enhanced Maternity, Paternity and Adoption Pay after 1 year of service
  • Charity Day to support a cause that's important to you
  • Dependant Leave to take care of the people who rely on you
  • Duvet Days to rest and reset
  • Fertility Leave to support your journey to parenthood
  • Pawternity Leave to welcome a new pet
  • Menopause Leave to support employees
  • 20% Staff Discount on Phlo Clinic products
  • 8 x free professional counselling sessions to support your mental health
  • Perkbox membership for discounts and points
  • £500 Employee Referral Scheme
  • Hybrid working, casual dress code and a great culture

Please note, eligibility criteria for benefits applies. Interested? Please apply now. Closing date for applications is 03.11.26. Please note that the advert may close early, depending on application volume.

The Logistics We’re headquartered in the Onyx building on Bothwell St in Glasgow City Centre and have a hybrid working model to support a blend of in person and remote working. The Marketing team spends at least one day a week working in the Glasgow office and we would expect the same for this role.

About Phlo Phlo is ranked 13th in the Sunday Times 100 Tech 2026, recognising it as one of the UK's fastest-growing technology companies. At Phlo, we're redefining modern healthcare - combining innovation, compassion and technology, putting patients at the heart of everything we do.

Our mission is to help people across the UK take control of their health by making access to care simpler, faster and more personal.

We’re a team of professionals who share the same values - collaboration, curiosity and a genuine drive to make a difference. It’s that shared purpose that makes Phlo a rewarding place to work and one where great ideas turn into meaningful impact.

It’s an incredibly exciting time for Phlo as we scale up rapidly. By joining the team, you will have an opportunity to grow our company and enhance our products from day one. For more information about Phlo’s services please visit www.phloclinic.co.uk, www.wearephlo.com or check out our socials and Trustpilot reviews!

To deliver great service to Phlo’s patients we're building a company that’s reflective of their diversity. We’re an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Phlo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Phlo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Phlo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.