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Open nowFirst seen 2 days ago

Account Manager

Pi Talent18 open roles

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Your applicationOpen nowAccount ManagerPi Talent

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pi Talent's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 2 days ago

The posting

ACCOUNT MANAGER

ABOUT THE CLIENT:

Our client is a dynamic company that helps companies augment their software development teams efficiently. Its expertise spans the entire digital journey, from concept to launch and beyond, delivering value at every stage, with a deep understanding of diverse technologies for creating innovative and impactful experiences that resonate with clients and end-users

ABOUT THE ROLE:

El Account Manager será responsable de liderar y fortalecer la relación con los clientes, asegurando su satisfacción y la entrega de servicios de desarrollo de software de excelencia.

Este rol clave implica gestionar la cartera de clientes asignada, optimizar el revenue generado, alcanzar los objetivos de margen en cada negociación y garantizar altos índices de satisfacción del cliente (C-sat y NPS). Además, coordinará con equipos internos y diferentes departamentos para garantizar la ejecución eficiente de los proyectos.

SPECIFIC RESPONSABILITIES

1. Gestión de la Relación con el Cliente:

  • Construir relaciones de confianza y empáticas con los clientes para entender sus necesidades y objetivos.
  • Actuar como principal punto de contacto entre el cliente y la empresa.
  • Anticipar posibles problemas y proporcionar soluciones efectivas.

2. Asegurar la Ejecución de Proyectos:

  • Supervisar la entrega de servicios de desarrollo de software, asegurando la calidad y cumplimiento de los plazos.
  • Coordinar con equipos internos (desarrollo, QA, soporte técnico, entre otros) para alinear recursos y expectativas.

3. Responsabilidad Financiera:

  • Gestionar los ingresos generados por los clientes a cargo, asegurando el cumplimiento de objetivos de revenue.
  • Optimizar el margen en cada negociación, maximizando el retorno para la empresa.

4. Satisfacción del Cliente:

  • Monitorear y mejorar los índices de satisfacción del cliente (C-sat) y Net Promoter Score (NPS).
  • Implementar iniciativas que mejoren la experiencia del cliente.

5. Colaboración Interdepartamental:

  • Facilitar la comunicación efectiva entre los equipos de desarrollo, ventas y operación.
  • Participar en reuniones de planificación y retroalimentación interna.

WORK EXPERIENCE REQUIREMENTS:

Experiencia:

Experiencia mínima de 3-5 años en roles de gestión de cuentas o similares, preferentemente en el sector de desarrollo de software o tecnología.

Experiencia en manejo de relaciones con clientes corporativos y en negociaciones comerciales.

Conocimientos Técnicos:

Comprensión de procesos y servicios relacionados con el desarrollo de software.

Capacidad para interpretar requerimientos técnicos y comunicarlos a diferentes áreas.

Habilidades Blandas:

  • Excelentes habilidades de comunicación verbal y escrita.
  • Empatía y capacidad para construir relaciones de confianza.
  • Resolución de problemas y pensamiento crítico.
  • Habilidad para gestionar conflictos y manejar conversaciones difíciles.
  • Alta orientación al cliente y enfoque en resultados.
  • Capacidad para trabajar bajo presión y priorizar tareas.
  • Flexibilidad y adaptabilidad a contextos cambiantes.

Formación Académica:

  • Licenciatura en Administración de Empresas, Ingeniería, Tecnología de la Informacióno afines.
  • Se valorarán certificaciones en gestión de proyectos (PMP, Scrum Master) o en áreas de ventas y atención al cliente.

Idiomas:

  • Nivel avanzado del Ingles.

Indicadores Clave de Desempeño (KPIs):

  • Cumplimiento de objetivos de revenue y margen.
  • Nivel de satisfacción del cliente (C-sat y NPS).
  • Retención y crecimiento de clientes asignados.
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