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Open nowFirst seen 4 days ago

Senior HR Specialist

Pie Systems3 open roles

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Your applicationOpen nowSenior HR SpecialistPie Systems

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This job: first seen 4 days ago

The posting

Title: Senior HR Generalist

Company

Pie Systems is building a digital platform to grow and transform global tourism, beginning with the $70B+ tax-free shopping industry. Our mission — Empowering local partners, globally. Delighting global tourists, locally. — guides us as we connect tourists and local businesses through data, analytics, and marketing. The Pie VAT app makes travel shopping effortless for tourists and offers retailers a free, digital tax-free solution.

We are a global, VC-backed startup operating across the US, Europe, and Asia, with hubs in Tokyo, San Francisco, and Copenhagen. Our rapidly growing team works at the intersection of fintech, retail, and travel, partnering with leading global brands.

Pie Systemsは、700億ドル規模のタックスフリーショッピング市場を起点に、グローバル観光産業の成長と変革を目指すデジタルプラットフォームを構築しています。私たちのミッションは「Empowering local partners, globally. Delighting global tourists, locally.」——データ、分析、マーケティングを通じて旅行者と地域のビジネスをつなぎます。Pie VATアプリは旅行者の免税ショッピング体験をシームレスにし、小売店には無料のデジタル免税ソリューションを提供しています。

米国・欧州・アジアで展開するグローバルなVC出資のスタートアップとして、東京・サンフランシスコ・コペンハーゲンを拠点に、フィンテック・小売・旅行の交差点で急成長するチームを構築しています。

Why This Role

As we scale rapidly, our people operations need to grow faster than our headcount — without adding more manual work. You will own the core of HR operations — contract renewals, attendance, payroll-related procedures, and org chart management — and rebuild them with talent management tools and AI so that our HR team can spend its time on people, not paperwork.This role is not about keeping existing processes running. It is about redesigning them to improve efficiency.

If you are a PIE-ONEER — someone who gets excited about trying what has not been tried yet — we want to hear from you.

事業の急激な成長に合わせ、人事オペレーションも効率化を図りながらスケールさせる必要があります。このポジションのミッションでは、契約更新・勤怠管理・給与関連手続き・組織図管理といった人事オペレーションの中核を担いながら、タレントマネジメントツールとAIを使って仕組みをつくり直し、人事チームが「書類」ではなく「人」に時間を使える状態をつくっていただきます。既存業務を回し続けることではなく、業務そのものを再設計し、効率化することが期待されています。

Pie SystemsのコアバリューであるPIE-ONEERのように、まだ誰もやっていないことに挑戦することを楽しめる方を歓迎します。

What You'll Do

1. Core HR Operations

- Manage employment contract renewals end to end — tracking deadlines, preparing documents, and coordinating with managers and employees

- Oversee attendance and time management, ensuring accuracy and compliance

- Handle payroll-related procedures with managing payroll system and in collaboration with external labor-law partners

- Maintain an always-up-to-date org chart and employee master data as the team grows

1. 人事オペレーションの推進

- 雇用契約更新の一連の業務（期限管理、書類作成、マネージャー・社員との調整）

- 勤怠管理の運用と、正確性・コンプライアンスの担保

- 給与計算システムの運用・社労士と連携した給与関連手続き

- 組織の成長に合わせた組織図・従業員マスタデータの管理

2. Process Redesign with Talent Management Tools

- Take ownership of our talent management / HR tech tools and get the most out of them

- Map current workflows, spot bottlenecks and duplicated work, and redesign processes around the tools

- Build a single source of truth for employee data that the whole company can rely on

2. タレントマネジメントツールを活用した業務改善

- タレントマネジメント／HRテックツールのオーナーとして、機能を最大限に活用する

- 現状の業務フローを可視化し、ボトルネックや重複作業を見つけ、ツール起点で業務を再設計する

- 全社が信頼できる「唯一の正しい従業員データ」を整備する

3. Automating Routine Work with AI

- Identify repetitive tasks — reminders, document drafting, data entry, inquiries — and automate them using AI and no-code tools

- Run small experiments quickly, measure the time saved, and scale what works

- Share know-how with the team so that automation becomes part of how we work, not a one-off project

3. AIによるルーティン業務の自動化

- リマインド、書類作成、データ入力、社内問い合わせ対応などの定型業務を洗い出し、AIやノーコードツールで自動化する

- 小さく素早く試し、削減できた時間を測り、効果のあるものを広げていく

- ノウハウをチームに共有し、自動化を一過性のプロジェクトではなく「当たり前の働き方」にする

4. Cross-Team Collaboration

- Work closely with the HR team, managers, Finance etc.

- Communicate in English for global coordination and documentation

4. チーム内・グローバル連携

- 人事チーム、各部門のマネージャー、経理等と密に連携

- グローバルとの調整やドキュメント作成は英語で対応

Your Growth Path

Automation is the starting point, not the finish line. Once the operational foundation is running smoothly, we expect this role to evolve into more strategic, people-facing work.

Step 1: Build the Foundation

- Own core HR operations and redesign them with talent management tools and AI

Step 2: HR Business Partner (HRBP)

- Partner with department leaders as a trusted advisor on organization design, headcount planning, and people issues

- Use the employee data you have organized to turn insights into proposals that support business decisions

Step 3: Employee Engagement

- Plan and run engagement surveys, analyze the results, and lead improvement actions

- Design initiatives that strengthen our culture and PIE-ONEER spirit across Tokyo, San Francisco, and Copenhagen — such as onboarding, internal events, and recognition programs

将来のキャリアパス

自動化はゴールではなく、スタート地点です。オペレーションの基盤が整った後は、より戦略的で「人」に向き合う役割へと成長していただくことを期待しています。

Step 1：基盤をつくる

- 人事オペレーションを担い、タレントマネジメントツールとAIで仕組みを再設計する

Step 2：HRBP（HRビジネスパートナー）

- 各部門のリーダーに伴走し、組織設計・人員計画・人に関する課題について相談される存在になる

- 自ら整備した従業員データをもとに、事業の意思決定を支える提案を行う

Step 3：エンゲージメント推進

- エンゲージメントサーベイの企画・実施・分析と、結果に基づく改善施策をリードする

- オンボーディング、社内イベント、表彰制度など、東京・サンフランシスコ・コペンハーゲンをまたいでカルチャーとPIE-ONEERスピリットを強める施策を企画する

Who You Are

- A PIE-ONEER at heart. You enjoy trying new things, and when you see a better way, you go ahead and build it instead of waiting to be asked

- You naturally ask "Can this be automated?" when you face repetitive work

- You get curious about new tools and AI, try them yourself, and turn them into practical results

- You value accuracy and confidentiality, and you treat sensitive employee information with care

- You enjoy building things from scratch in a fast-moving startup environment

- You want to grow beyond operations — toward working closely with leaders and employees to make the organization and its people stronger

- PIE-ONEERを体現できる人。新しいことへの挑戦を楽しみ、より良いやり方が見えたら、指示を待たずに自ら形にできる

- 繰り返しの作業に出会ったとき、自然と「これは自動化できないか？」と考えられる

- 新しいツールやAIに好奇心を持ち、自ら試し、実務の成果につなげられる

- 正確さと機密保持を大切にし、従業員のセンシティブな情報を慎重に扱える

- 変化の速いスタートアップ環境で、ゼロから仕組みをつくることを楽しめる

- オペレーションにとどまらず、将来はリーダーや社員に寄り添い、組織と人を強くする仕事に挑戦したい

Requirements

Must-have

- Hands-on experience improving operations with talent management or HR tech tools (e.g., SmartHR, HRMOS, Workday, BambooHR, or similar) — from configuration to rollout

- Experience automating routine work with AI or no-code tools (e.g., ChatGPT, Claude, Google Apps Script, Zapier, Make, Power Automate, or similar)

- Native-level Japanese and business-level English (written communication and documentation)

Nice-to-have

- Experience in HR operations such as contract management, attendance, payroll-related procedures, or org chart management

- Knowledge of Japanese labor laws and social insurance procedures

- Experience working in a startup or a global company

- Experience in HRBP, employee relations, engagement surveys, or culture-building initiatives

必須要件

- タレントマネジメントツール／HRテックツール（SmartHR、HRMOS、Workday、BambooHRなど）を活用し、設定から社内展開まで業務改善を推進した経験

- AIやノーコードツール（ChatGPT、Claude、Google Apps Script、Zapier、Make、Power Automateなど）を使ってルーティン業務を自動化した経験

- ネイティブレベルの日本語、ビジネスレベルの英語（テキストでのコミュニケーション、ドキュメント作成）

歓迎要件

- 契約管理、勤怠管理、給与関連手続き、組織図管理などの人事オペレーション実務経験

- 日本の労働法・社会保険手続きに関する知識

- スタートアップまたはグローバル企業での就業経験

- HRBP、従業員対応、エンゲージメントサーベイ、カルチャー醸成施策などの経験

Location

Tokyo, Japan (Full-time): Remote Hybrid

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