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Open nowPosted 603 days ago

Trust & Support Specialist / 客服與商品稽核專員

Pinkoi6 open roles

Where
Taipei
Work mode
On site
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Your applicationOpen nowTrust & Support Specialist / 客服與商品稽核專員Pinkoi · Taipei

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pinkoi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

9.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.9%3 days
  3. 9.0%7 days
  4. 15.5%14 days
  5. 34.1%30 days
This job: posted 603 days ago

The posting

Pinkoi 致力把世界各地的優秀商品帶給喜愛好設計的會員。在 Pinkoi，Trust & Support 團隊致力於提升會員在使用 Pinkoi 時的體驗與信任感，讓消費者在探索好設計的路上能留下美好的使用者體驗，安心的在 Pinkoi 購買好設計。

我們在尋找具備良好的溝通技巧的隊友，對外與 Pinkoi 會員，對內與 Pinkoi 團隊都能有效溝通。你將可以對外第一線解決 Pinkoi 用戶問題、協助平台審核把關商品，確保上架的商品符合 Pinkoi 商品販售政策，與處理使用者的回報。你需要懂得安排事情優先順序，妥善安排有限資源和時間，同時也需要有敏銳的觀察力，清晰且勇敢地表達自己的意見，對問題提出有效的解法建議。

你需要負責的工作內容

  • 第一線使用者來信支援：即時判斷來信訴求，協助消費者與設計師解決平台使用與訂單交易相關問題。
  • 開館審核與平台風險控管： 審核跨境設計品牌開館申請，確保商品符合 Pinkoi 商品販售政策及實名認證規範。
  • 違規處置與法規對接： 定時進行全站巡查處理違規商品，並負責政府機關及消保申訴來函之應對與處置。
  • 優化建議與跨團隊合作：收集並整理日常用戶反饋與常見問題，協助優化服務流程，並與跨部門共同提升平台用戶體驗。

我們期待你具備的特質與能力

  • 設計品牌關注度： 對各類設計品牌與創作者生態保有關注與興趣，樂於探索優質設計。
  • 邏輯判斷與求證精神： 面對複雜案件能獨立思考、主動查證，在維護平台規範與保障用戶權益之間取得平衡，做出精準判斷。
  • 全局思考與風險意識： 面對爭議、平台風險或社群聲量事件時能多想一步，從不同角度預判後續影響與延伸問題。
  • 問題洞察與產業經驗： 能從日常案件與用戶反饋中洞察問題，主動提出服務流程優化建議，具備電商、數位產業或平台風控相關經驗為佳。
  • AI 工具與數位應用： 善用 AI 工具（如 ChatGPT、Claude）撰寫提示詞，優化內容生成與工作流程自動化，提高工作效率與決策品質。
  • 英文讀寫與書信禮儀： 具備良好的英文讀寫能力與商業書信禮儀，能順暢服務全球用戶與跨境設計師。
  • 高度當責與注重細節： 對負責的業務具有責任感與時程管理能力；工作態度嚴謹細心，具備自我校對能力，確保產出的專業與準確度。
  • 同理溝通與自我調節： 善於傾聽與換位思考，能精準理解內外部需求，並給予有建設性的回應；面對工作挑戰能調節情緒，保持耐心與真誠。
  • 溫暖的團隊合作夥伴： 具備開放的心態，樂於分享與互相幫忙，與隊友一起營造積極、舒服且放心的團隊合作氛圍。

加分條件

  • 熟悉客服系統工具，具備 Zendesk 使用經驗者佳。
  • 熟悉跨境電商模式，具備電子商務、尤以 C2C 平台類網站之商品稽核、實名認證／KYC（Know Your Customer）審核或客服相關經驗為佳。
  • 具備智慧財產權、著作權、商標法、消保法及第三方支付相關基本法規知識者。

#不用想了，趕快來當個 Pinkoi 人

如果你有信心能夠勝任這份工作，歡迎馬上應徵！

應徵本職位前，請詳閱《求職者個人資料蒐集告知事項》，本公司將依該聲明及相關法令處理您的個人資料。如您對資料之保存有疑慮，或欲請求停止利用、刪除，請來信 [email protected]。

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