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Open nowFirst seen 3 days ago

Assistant Manager - GDS Travel

PM Consulting1,477 open roles

Where
Pasay City, Metro Manila, Philippines
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Your applicationOpen nowAssistant Manager - GDS TravelPM Consulting · Pasay City, Metro Manila, Philippines

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

PM Consulting median: 1 days open

The posting

The Assistant Manager – GDS Travel is responsible for leading the day-to-day operations of travel services teams, ensuring the delivery of high-quality reservation, ticketing, and customer support services through Global Distribution Systems (GDS). This role oversees operational performance, drives service excellence, manages client relationships, and develops high-performing teams while ensuring compliance with airline policies, client requirements, and industry standards.

Key Responsibilities

  • Manage daily operations of GDS Travel teams, ensuring service level agreements (SLAs), productivity, quality, and customer satisfaction targets are consistently achieved.
  • Lead, coach, and develop Team Leaders and travel consultants through regular performance reviews, coaching sessions, and career development initiatives.
  • Monitor operational performance using key performance indicators (KPIs) and implement action plans to improve efficiency and service quality.
  • Oversee travel operations, including airline reservations, ticketing, reissuance, exchanges, refunds, schedule changes, fare calculations, and itinerary management.
  • Ensure compliance with airline policies, client requirements, travel regulations, and organizational standards.
  • Manage customer and client escalations, ensuring timely resolution while maintaining high levels of customer satisfaction.
  • Collaborate with Quality Assurance, Training, Workforce Management, and other support teams to drive continuous improvement initiatives.
  • Analyze operational reports, identify trends, and recommend process improvements to enhance productivity, accuracy, and customer experience.
  • Support client implementations, business transitions, system enhancements, and process updates.
  • Prepare and present operational reports, business reviews, and performance updates to senior leadership and clients.
  • Optimize resource utilization, workforce planning, and staffing to meet changing business demands.
  • Foster a culture of accountability, collaboration, continuous learning, and operational excellence.

Qualifications

  • Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field is preferred.
  • Minimum of 5 years of experience in travel operations, airline reservations, or travel BPO/shared services.
  • At least 2 years of experience in a supervisory or leadership role managing travel operations teams.
  • Hands-on experience with Global Distribution Systems such as Amadeus, Sabre, or Travelport (Galileo/Apollo).
  • Strong knowledge of airline reservations, ticketing, fare construction, exchanges, refunds, and travel industry standards.
  • Experience managing client relationships and operational metrics is highly preferred.

Required Skills

  • Leadership and people management
  • GDS expertise (Amadeus, Sabre, or Travelport)
  • Airline reservations and ticketing operations
  • Performance and operations management
  • Client and stakeholder relationship management
  • Customer service and escalation management
  • Analytical thinking and problem-solving
  • Process improvement and change management
  • Excellent verbal and written communication skills
  • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
  • Ability to manage multiple priorities in a fast-paced, customer-focused environment

Success Measures

  • Consistent achievement of SLA, productivity, quality, and customer satisfaction targets
  • Reduction in booking, ticketing, and operational errors
  • Improved team engagement, performance, and retention
  • Timely resolution of customer and client escalations
  • Successful implementation of operational improvements and business initiatives
  • High compliance with airline, client, regulatory, and organizational standards
  • Positive client feedback and achievement of business performance goals
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