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Open nowFirst seen 4 days ago

Card Systems/TSYS Lead

PM Consulting1,477 open roles

Where
Pasig, Metro Manila, Philippines
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Your applicationOpen nowCard Systems/TSYS LeadPM Consulting · Pasig, Metro Manila, Philippines

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

PM Consulting median: 1 days open

The posting

Role Overview We are seeking an experienced Card Systems / TSYS Lead to provide technical and operational leadership for high-volume card payment processing environments. The role will serve as the primary technical authority for TSYS-based platforms, driving solution governance, production stability, incident resolution, vendor management, and proactive risk mitigation.

The ideal candidate brings 10+ years of experience in TSYS or comparable card processing platforms, with strong expertise across payment processing, production support, performance analysis, and technical stakeholder management. This is a hands-on leadership role requiring the ability to challenge vendor solutions, lead high-priority production issues, and translate complex technical findings into clear, data-driven recommendations.

Key Responsibilities

TSYS Solution Governance & Technical Leadership

  • Act as the primary technical authority in reviewing, validating, and challenging solutions proposed by TSYS or other technology vendors.
  • Assess solution designs against performance, scalability, resilience, failover, and operational readiness requirements.
  • Identify gaps, inconsistencies, delays, and technical risks and drive timely resolution.
  • Proactively identify and mitigate production risks, including performance bottlenecks and transaction-processing issues.
  • Provide hands-on technical leadership during production and operational calls.

Production Support & Incident Management

  • Lead L2/L3 production support activities for TSYS/card processing platforms.
  • Perform incident triage, troubleshooting, root cause analysis, and resolution within defined SLAs.
  • Investigate complex production issues using transaction data, logs, SQL queries, and monitoring tools.
  • Drive resolution of recurring issues and reduce dependency on higher-level support through strong technical ownership.
  • Support high-pressure and potentially 24x7 production environments.

Payment & Card Processing

  • Provide deep technical expertise across card payment processing, including issuing, acquiring, authorization, clearing, and settlement.
  • Troubleshoot high-volume transaction-processing environments and performance-related issues.
  • Analyze ISO 8583 messages and transaction flows.
  • Apply strong understanding of TSYS platforms such as TS2, Prime, or comparable card processing systems.

Vendor & Stakeholder Management

  • Serve as the primary technical point of accountability for coordination with TSYS and other ecosystem stakeholders.
  • Challenge vendor responses and proposed solutions using strong technical knowledge and data-backed insights.
  • Work closely with internal banking, technology, and operational teams to align solutions with business and technical requirements.
  • Drive escalations when required and communicate complex technical issues effectively to senior stakeholders and executives.
  • Coordinate with external partners and global banking/payment ecosystem stakeholders.

Technical Analysis & Troubleshooting

  • Use SQL for data analysis, transaction investigation, troubleshooting, and root cause analysis.
  • Perform log analysis, job monitoring, and diagnostics using Unix/Linux environments.
  • Utilize shell scripting where applicable for automation and operational diagnostics.
  • Work with databases commonly used in card-processing environments, including Oracle and/or DB2.
  • Leverage monitoring and observability tools such as Splunk, AppDynamics, or Dynatrace.

Required Qualifications & Experience

  • 10+ years of experience working with TSYS or comparable card/payment processing platforms.
  • Strong hands-on experience with TSYS Prime, TS2, or equivalent card processing systems.
  • Deep understanding of the payments and card processing domain, including issuing, acquiring, authorization, clearing, and settlement.
  • Proven experience in L2/L3 production support, incident management, and technical operations.
  • Strong understanding of high-volume transaction-processing environments and performance tuning.
  • Experience with ISO 8583 messaging and transaction flows.
  • Strong SQL skills for investigation, data analysis, and troubleshooting.
  • Working knowledge of Unix/Linux, including log analysis, job monitoring, and shell scripting.
  • Basic technical knowledge of Oracle and/or DB2 databases.
  • Familiarity with monitoring tools such as Splunk, AppDynamics, or Dynatrace.
  • Proven experience in vendor governance and technical solution review.
  • Strong stakeholder management and executive communication skills.
  • Experience working with global banking clients, payment processors, or financial services ecosystems.

Leadership & Behavioral Competencies

  • Strong analytical and problem-solving capabilities.
  • Able to independently lead complex production incidents and technical escalations.
  • Confident in challenging vendors and stakeholders when technical risks or gaps are identified.
  • Strong communication skills, with the ability to translate technical findings into clear business impact.
  • Comfortable operating in high-pressure production environments.
  • Strong sense of ownership and accountability for L2 support and technical operations.
  • Able to work collaboratively across technology, business, vendor, and operational teams.
  • Willingness to support 24x7 operations when required.
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