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Open nowFirst seen 3 days ago

Chief Operating Officer (COO)

PM Consulting1,477 open roles

Where
Cebu City, Cebu, Philippines
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Your applicationOpen nowChief Operating Officer (COO)PM Consulting · Cebu City, Cebu, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

PM Consulting median: 1 days open

The posting

The Chief Operating Officer (COO) will provide strategic and operational leadership across a large, multi-branch organization, ensuring operational excellence, business scalability, and consistent execution of company objectives. The role will oversee day-to-day business operations, drive process improvements, strengthen governance and internal controls, and ensure operational standards are consistently implemented across the organization.

This position will play a key role in organizational transformation, change management, and the continuous improvement of operational systems, with a strong focus on quality assurance, audit compliance, and operational efficiency.

Key Responsibilities:

  • Strategic and Operational Leadership: Translate business objectives into operational strategies, policies, and action plans that support organizational growth, profitability, and long-term sustainability.
  • Multi-Branch Operations Management: Oversee operations across an extensive branch network, ensuring consistency in service delivery, operational standards, productivity, and overall business performance.
  • Change Management and Transformation: Lead organizational change initiatives, implement improved operating models, and drive the adoption of new processes, systems, and performance standards across the business.
  • Process Improvement and Operational Excellence: Identify operational gaps and inefficiencies, streamline workflows, standardize procedures, and establish scalable systems to support business expansion.
  • Quality Management and ISO Compliance: Strengthen quality management systems and ensure adherence to relevant ISO standards, internal policies, and established operating procedures.
  • Audit and Internal Controls: Oversee operational audits, compliance reviews, and corrective action plans to address findings, mitigate risks, and reinforce accountability across business units.
  • Performance Management: Establish and monitor key performance indicators (KPIs), operational targets, and reporting mechanisms to evaluate branch performance and drive continuous improvement.
  • Cross-Functional Leadership: Collaborate with department heads and senior leaders to align operations with finance, human resources, supply chain, sales, and other key business functions.
  • People Leadership and Development: Build leadership capability across the organization, strengthen management accountability, and foster a culture of operational discipline, collaboration, and continuous improvement.
  • Executive Reporting: Provide management with timely insights into operational performance, business risks, improvement initiatives, and strategic priorities.

Qualifications:

  • Bachelor’s degree in Business Administration, Management, Industrial Engineering, Operations Management, or a related field.
  • Significant senior leadership experience overseeing operations within a large, multi-branch organization, preferably in retail, distribution, or a related industry.
  • Demonstrated experience managing a network of 100 or more stores, branches, or operating locations, or an organization of comparable operational complexity.
  • Proven track record in change management, organizational transformation, and enterprise-wide process improvement.
  • Strong understanding of ISO-based quality management systems, operational audits, internal controls, and compliance frameworks.
  • Experience developing and implementing standardized operating procedures, performance management systems, and operational governance structures.
  • Strong business acumen, strategic planning, and decision-making capabilities, with the ability to translate business priorities into measurable operational results.
  • Demonstrated ability to lead senior management teams, manage complex stakeholder relationships, and drive organization-wide initiatives.
  • Excellent leadership, communication, analytical, and problem-solving skills.
  • Willingness to be based in Cebu and work closely with business leaders across multiple operating locations.
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