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Open nowFirst seen 4 days ago

Customer Service Manager (Real Estate)

PM Consulting1,477 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowCustomer Service Manager (Real Estate)PM Consulting · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on PM Consulting's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

PM Consulting median: 1 days open

The posting

Customer Service Manager (Real Estate)

Location: Quezon City Work Setup: On-site Employment Type: Full-time

Job Summary

We are seeking an experienced Customer Service Manager to lead the customer service operations of a leading real estate company. The ideal candidate must have a solid background managing customer service or customer relationship management (CRM) teams within the real estate industry. This role is responsible for overseeing client concerns, billing inquiries, after-sales support, and customer satisfaction while ensuring exceptional service delivery throughout the customer journey.

Key Responsibilities

  • Lead and manage the Customer Service team to deliver exceptional support to property buyers, homeowners, and clients.
  • Oversee the resolution of customer inquiries, requests, complaints, and escalations in a timely and professional manner.
  • Manage client relationships and ensure a positive customer experience from property turnover through after-sales support.
  • Supervise billing-related concerns, payment inquiries, account coordination, and documentation.
  • Collaborate with Sales, Finance, Property Management, Engineering, Legal, and other departments to resolve customer concerns.
  • Monitor customer service KPIs, service levels, and client satisfaction metrics to drive continuous improvement.
  • Develop and implement customer service policies, procedures, and service excellence initiatives.
  • Analyze customer feedback and recommend process improvements to enhance operational efficiency.
  • Prepare regular management reports on customer service performance, complaint resolution, and customer satisfaction.
  • Coach, mentor, and develop customer service personnel to maintain high performance and service standards.

Qualifications

  • Bachelor's Degree in Business Administration, Marketing, Real Estate Management, or any related field.
  • Minimum of 5 years of managerial experience as a Customer Service Manager, CRM Manager, Client Relations Manager, or similar role within the Real Estate industry.
  • Must have direct experience working for a real estate developer or property company.
  • Strong background in customer relationship management, client management, and after-sales operations.
  • Extensive knowledge of billing processes, payment concerns, customer account management, and inquiry handling.
  • Proven experience handling customer complaints, service recovery, and escalation management.
  • Excellent leadership, communication, interpersonal, and problem-solving skills.
  • Proficient in CRM systems, Microsoft Office, and customer service management tools.
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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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