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Open nowFirst seen 3 days ago

Revenue Retention & Client Conservation Head

PM Consulting1,477 open roles

Where
Taguig, Metro Manila, Philippines
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Your applicationOpen nowRevenue Retention & Client Conservation HeadPM Consulting · Taguig, Metro Manila, Philippines
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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. PM Consulting postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

PM Consulting median: 1 days open

The posting

Director, Revenue Retention & Client Conservation

Location: Taguig (BGC)

Work Setup: Onsite

Schedule: Morning Shift

Role Overview

We are seeking a strategic leader to drive revenue retention and client conservation initiatives focused on preserving in-force business, minimizing preventable attrition, and strengthening long-term client value.

This role will lead enterprise-wide programs aimed at improving retention, enhancing customer engagement, and optimizing continuity across at-risk client segments.

Key Responsibilities

Retention Strategy & Revenue Protection

  • Develop and execute strategies to protect recurring revenue and improve customer retention
  • Identify risk areas contributing to lapses, churn, or disengagement and implement mitigation plans
  • Build long-term conservation roadmaps to strengthen client lifetime value

Operational Excellence

  • Oversee daily execution of retention and conservation initiatives, including proactive client outreach and recovery efforts
  • Establish performance targets, KPIs, and measurable success metrics
  • Improve operational workflows to increase efficiency and effectiveness of conservation programs

Customer Lifecycle Management

  • Design engagement programs for reassigned, underserved, and high-risk customer segments
  • Drive initiatives that improve customer reachability and strengthen continuity ownership
  • Enhance customer journey touchpoints to improve loyalty and retention outcomes

Cross-Functional Collaboration

  • Partner with sales, customer service, operations, marketing, and technology teams to embed retention-focused practices
  • Improve advisor participation and engagement in conservation initiatives
  • Ensure alignment across teams to deliver seamless customer experiences and sustainable revenue preservation

Qualifications

  • Bachelor’s degree in Business, Finance, Marketing, or related field
  • 10+ years of leadership experience in retention, customer lifecycle management, business strategy, or revenue management
  • Proven track record in driving customer retention and revenue preservation initiatives
  • Strong strategic thinking and analytical capability
  • Excellent leadership, stakeholder management, and influencing skills
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