Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 83 days ago

Retail Training & Excellence Lead - North America

Polène Paris74 open roles

Pay
$70,000 – $85,000 a year
Where
NYC - HQ
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowRetail Training & Excellence Lead - North AmericaPolène Paris · NYC - HQ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Polène Paris's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market. Polène Paris postings stay open a median of 8 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 83 days ago

Polène Paris median: 8 days open

The posting

POLENE

Founded in 2016, the French leather goods brand Polène stands out for its exceptional artisanal craftsmanship, creating timeless pieces with organic designs directly inspired by nature.

In a context of strong growth and international expansion, we are structuring our operations in 2026 and surrounding ourselves with top talent to develop deep expertise at every level of our organization. Our distinctly artistic positioning supports the elevation of our handbag and jewelry collections, backed by 800 artisans in our workshops located in Ubrique, Spain.

The Polène story can be written with you. Join us and contribute to this adventure as we continue to expand our retail presence and elevate the client experience across North America.

THE ROLE

As part of the Retail Training & Excellence team and based in New-York, you will report to the Retail Excellence Hub. You will join a stimulating environment within a House undergoing rapid international expansion.

In this role, you will support Retail teams across North America in developing their skills, elevating client experience, and driving performance.

MISSIONS & RESPONSIBILITIES

As a key ambassador of the Retail Training strategy in North America, you will play a central role in transmitting the House’s DNA and supporting operational excellence. Your responsibilities will be structured around five main pillars:

1. CULTURE & ADVOCACY

- Embody the House’s values and standards

- Build trust with in-store teams

- Foster a culture of continuous, constructive learning

2. DESIGN & ADAPTATION

- Adapt global training modules to local cultural specificities

- Ensure training content reflects the expectations of luxury clients in China and Singapore

3. TRAINING DEPLOYMENT

You will lead training sessions and field coaching across four core pillars:

- The History of Polène

- Product Expertise: leather goods savoir-faire, materials, and collections

- The Selling Ceremony: luxury service codes and personalized hospitality

- Performance: sales techniques and client loyalty

4. CLIENT EXPERIENCE & FLOOR MANAGEMENT

- Monitor client satisfaction indicators, including NPS and Client Experience Evaluation

- Contribute actively to the continuous improvement of client experience

- Support floor management and client welcome standards

- Ensure the onboarding of new talents

5. PERFORMANCE MONITORING

- Track retail performance indicators for the stores within your scope

- Monitor your own training KPIs

- Consolidate these KPIs into monthly and post-training reports

- Develop action plans based on performance and training outcomes

PROFILE

EXPERIENCE & EXPERTISE

- Significant experience as a Trainer, ideally 4 to 5 years minimum, within Leather Goods, Jewelry, Fashion, or Beauty

- Strong sensitivity to Retail, luxury service, and the world of leather goods

- Solid understanding of the luxury market in North America

TECHNICAL SKILLS

- Strong command of Microsoft Office, especially PowerPoint and Excel

- Affinity with digital learning tools and mobile learning platforms

- Knowledge of Teach on Mars, LumApps, or Yoobic is a strong asset

- Ability to analyze numerical data, including client experience indicators, and translate insights into concrete action plans

SOFT SKILLS

- Strong interpersonal and leadership skills, with the ability to engage teams, inspire others, and transmit knowledge with passion

- Highly organized, autonomous, and detail-oriented

- Agile, with the ability to translate a global strategy into effective local execution

COMPENSATION & BENEFITS

- Competitive salary range $70,000-$85,000.

- Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.

- Dental & vision insurance with employer contributions.

- 401(k) plan.

- Paid Time Off, including vacation and sick time.

- Employee discount on our full range of leather goods and jewelry.

- Commuter benefits, for transit (pre-tax, where applicable).

- Opportunities for growth within our expanding U.S. retail network.

- A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.

If you’re passionate about luxury leather goods, team leadership, and performance, apply now and help define the next chapter of Polène in North America!

Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Polène Paris's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Polène Paris's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Polène Paris's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.