The posting
MAISON POLÈNE
Founded in 2016, Polène is a French leather goods brand that distinguishes itself through outstanding artisanal craftsmanship, producing timeless pieces with organic designs inspired directly by nature. As we continue to experience significant growth and international expansion, 2026 marks an exciting chapter: we are building a strong, expert team to drive Polène’s excellence at every organizational level. Our artistic and creative spirit elevates both our handbag and jewelry collections, supported by 800 artisans in our Ubrique, Spain workshops.
Be a part of the Polène story; join us in our new South Coast Plaza boutique in Costa Mesa and help us deliver an unforgettable journey at the heart of our brand, where a passionate team is dedicated to providing exceptional customer experiences.
ABOUT THE ROLE
As a member of our South Coast Plaza boutique team, you will bring to life the distinctive Polène universe, attracting a high-end, local and international clientele. This position is ideal for those who are passionate about luxury leather goods and committed to delivering exceptional service every day.
Our Costa Mesa boutique requires experienced individuals capable of exceeding the expectations of discerning customers while contributing to the success of one of the most prestigious shopping destinations in the United States.
Key Responsibilities
CREATING THE POLÈNE EXPERIENCE
- Proactively engage with customers to positively impact conversion rates, ensuring each visitor feels welcomed, valued, and eager to return.
- Guide and assist clients throughout their entire purchasing journey, delivering exemplary service from greeting to farewell.
- Offer personalized and attentive experiences by identifying customer needs and embodying Polène’s service standards.
- Encourage additional sales by mastering and communicating our services during and after each purchase.
- Drive brand loyalty through strategic clienteling, maintaining a detailed digital client book to provide personalized outreach and styling advice that extends the relationship beyond the boutique visit.
CASH MANAGEMENT & OPERATIONAL SUPPORT
- Manage opening and closing procedures for registers and accurately process transactions.
- Support CRM initiatives through client follow-up and contribute to daily boutique reporting.
- Maintain the boutique’s presentation, including merchandising, sales floor organization, and collaboration with the stock team to support inventory and storage.
BOUTIQUE OPENING & CLOSING
- Prepare the boutique before opening: activate lighting, equipment, and music; verify merchandising; and restock bags and materials.
- Complete end-of-day closing procedures: process telecollections, secure registers, send reports, deactivate lighting and equipment, adjust displays, organize materials, and turn off music.
What We’re Looking For
- Minimum 3 years’ experience working with high-end, local and international clientele in a luxury or leather goods retail setting.
- Deep appreciation for craftsmanship and leather goods, with a passion for sharing this expertise with clients.
- Strong team player with a collaborative and positive spirit.
- Personable, with excellent interpersonal skills and the initiative to cultivate meaningful client relationships.
- Exceptional service orientation with rigor, proactivity, and meticulous attention to detail.
- Autonomous, adaptable, and resilient—capable of thriving in a high-traffic boutique environment.
- Fluency in English required; additional language proficiency is a plus.
- Availability to work 40 hours per week, including weekends and peak retail periods.
Compensation & Benefits
- Competitive hourly wage: $23–$27, plus bonus incentive.
- Monthly ICHRA medical stipend, allowing employees to choose the plan that works best for them.
- Dental & vision insurance with employer contributions.
- 401(k) plan.
- Monthly + quarterly performance bonuses.
- Paid Time Off, including vacation and sick time.
- Employee discount on our full range of leather goods and jewelry.
- Complimentary ClassPass membership to support employee wellness, fitness, and work-life balance.
- Commuter benefits, for transit (pre-tax, where applicable).
- Opportunities for growth within our expanding U.S. retail network.
- A supportive, inclusive culture rooted in craftsmanship, creativity, and teamwork.
If you are passionate about luxury leather goods and aspire to deliver an extraordinary customer journey, we invite you to apply and become part of the dynamic Polène team.
Polène is an equal opportunity employer. We are committed to fostering an inclusive, respectful workplace, and do not discriminate on the basis of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, or any other protected characteristic as defined by law.
