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REGULADOR DE SINISTRO

POP BENEFICIOS MUTUOS

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Contagem, MG, Brasil
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Your applicationOpen nowREGULADOR DE SINISTROPOP BENEFICIOS MUTUOS · Contagem, MG, Brasil
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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

ATRIBUIÇÕES E RESPONSABILIDADES

  • Realizar análise documental dos eventos, verificando BO, relatos dos envolvidos, CNH, comunicado do evento, imagens, áudios, croquis, datas e autenticidade dos documentos apresentados.
  • Executar análise técnica dos eventos, avaliando nexo causal, dinâmica do acidente, velocidade, sinalização, vistorias, danos preexistentes, histórico de eventos dos últimos 12 meses e, quando necessário, realizar acareações.
  • Verificar o enquadramento regulamentar e legal dos eventos, considerando as normas do CTB, situação cadastral e financeira do associado, produtos contratados e condições de cobertura.
  • Definir a aprovação ou negativa de cobertura dos eventos, comunicar a decisão aos envolvidos e realizar os devidos registros.
  • Identificar, cotar e negociar peças, mão de obra e serviços de reparação junto às oficinas e mediadoras, buscando as melhores condições de preço, qualidade e prazo.
  • Emitir autorizações para início dos reparos e analisar, negociar e aprovar solicitações de peças e serviços complementares.
  • Operar os sistemas SGA e CILIA, realizando lançamentos, atualizações, consultas, comparações de preços e envio de autorizações.
  • Solicitar, acompanhar e avaliar pareceres jurídicos e processos de sindicância, direcionando os resultados e orientações aos envolvidos.
  • Administrar processos de acordos extrajudiciais, ressarcimentos e reembolsos a associados e terceiros.
  • Encaminhar veículos classificados como Perda Total (PT) ao setor responsável pela indenização integral.
  • Prestar atendimento e suporte a associados, terceiros, colaboradores e prestadores, esclarecendo dúvidas, solucionando demandas e registrando as tratativas.
  • Acompanhar a evolução dos reparos, monitorando prazos, qualidade dos serviços e atualizando as informações nos sistemas.
  • Prospectar, negociar e cadastrar novos prestadores de serviços, ampliando a rede de fornecedores conforme as necessidades e demandas regionais.
  • Registrar, acompanhar e tratar reclamações de clientes, buscando soluções e garantindo o retorno aos envolvidos.
  • Organizar e arquivar a documentação dos processos de eventos liquidados, garantindo a integridade dos registros.
  • Participar das reuniões diárias de rotina, contribuindo para o alinhamento das demandas e acompanhamento dos processos.
  • Realizar auditorias periódicas nas oficinas parceiras, avaliando a qualidade dos serviços, cumprimento de prazos e conformidade dos procedimentos.
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