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Open nowPosted 170 days ago

IT Operations Manager

prospex-crm34 open roles

Where
Riyadh, Saudi Arabia
Work mode
On site
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Your applicationOpen nowIT Operations Managerprospex-crm · Riyadh, Saudi Arabia

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 170 days ago

The posting

Key Responsibilities

  • Lead end-to-end technical operations and act as the primary escalation point for critical incidents.
  • Oversee daily IT operations including Incident, Problem, and Request Management in line with ITIL practices.
  • Ensure high availability of infrastructure and continuously drive improvements in system uptime and reliability.
  • Conduct, review, and validate Root Cause Analysis (RCA) for major operational incidents and ensure preventive actions are implemented.
  • Manage capacity planning, resource utilization, and performance monitoring across infrastructure and services.
  • Ensure full compliance with ITIL v4 and ISO 27001 / ISO 20000 standards and actively support internal and external audits.
  • Develop, maintain, and continuously improve operational documentation, SOPs, and knowledge base articles.
  • Collaborate with internal stakeholders, vendors, and technical teams to resolve operational gaps and reduce risks.
  • Track, analyze, and report operational KPIs and SLA performance, providing actionable improvement recommendations.
  • Drive continuous service improvement initiatives across IT operations.

Qualifications & Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Minimum 10+ years of experience in IT operations.
  • Minimum 7+ years of experience in managed services or outsourcing environments.
  • PMP certification is mandatory.
  • ITIL v4 certification is mandatory.
  • Certifications such as MCSA, Azure Administrator, or CCNA are highly preferred.
  • Strong hands-on experience with ISO 27001 and ISO 20000 frameworks.
  • Proven experience in defining and managing IT policies, procedures, SLAs, and service delivery frameworks.
  • Strong leadership, communication, and stakeholder management skills.
  • Fluent in Arabic and English (written and spoken).
  • Saudi National

Key Skills

  • IT Operations Management
  • Incident, Problem & Change Management
  • SLA & Service Delivery Management
  • ITIL & ISO Compliance (27001 / 20000)
  • Capacity Planning & Performance Monitoring
  • Root Cause Analysis (RCA)
  • Stakeholder & Vendor Management
  • Process Improvement & Continuous Service Improvement (CSI)

Working Conditions & Benefits

  • Working hours: 8 hours per day, rotational shifts
  • Air ticket provided by company
  • Family coverage: Spouse + up to 2 dependents included
  • Medical insurance provided for employee and eligible family members (up to 2 dependents)
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