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Open nowPosted 6 days ago

Customer Success Manager

Pump.co18 open roles

Where
San Francisco, CA
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Your applicationOpen nowCustomer Success ManagerPump.co · San Francisco, CA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Pump.co's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Pump.co postings stay open a median of 65 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 6 days ago

Pump.co median: 65 days open

The posting

About the Role

As a member of our stellar customer experience team, you will work closely with some of the fastest growing companies in the world as their direct line of contact and support. You’ll partner closely with our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing insights into how we can improve our product. You’ll be the first line of defense for our customers and the voice of the customer to the rest of the team!

What You’ll Do

  • Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
  • Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and 3rd parties to help aid our customers
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
  • Work directly with some of the fastest growing companies in the US
  • Help Pump scale effectively by handling support requests over phone, email and chat
  • Help us maintain a industry leading satisfaction rate with our customers
  • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
  • Learn the Pump Platform inside and out to maximize effectiveness with our customers

What You Need

  • Ability to provide support to customers over email, slack, and in-app support channels
  • Excellent verbal and written communication skills
  • Experience collaborating closely with teams outside of support
  • Strong background in customer support via email and phone
  • Investigative and critical thinking skills
  • Desire for ownership and growth in role over time
  • Ability to work evenings and weekends as needed

Nice to Haves

  • Previous experience with Pylon, HubSpot, or other Customer Support Management Softwares

Benefits

  • Competitive compensation + equity
  • Comprehensive medical and dental coverage
  • 401(k) plan
  • Generous paid time off, including 13 days of accrued PTO, 9 sick days, all 11 federal holidays, and a company-wide winter break from December 24 through January 1
  • Free lunch at the office
  • Free access to the building gym
  • Annual company-paid retreats
  • Developmental bonuses: support for professional development tied to cloud and related fields
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  1. A CV for this posting

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Pump.co's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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