The posting
About the role:
Location: Bonifacio Global City, Taguig City
Setup: Full-time
Reports to: Accounts Payable Manager
Department: Finance / Procure-to-Pay
We are looking for an Accounts Payable Senior Specialist to support and lead day-to-day Accounts Payable operations for a global shared services team. This role is ideal for someone with strong AP experience, excellent attention to detail, and a continuous improvement mindset.
You will help manage AP workloads, support team members, resolve complex invoice and supplier queries, and ensure processes are completed accurately and within agreed timelines. This is a great opportunity for someone who enjoys working in a fast-paced finance environment and wants to grow into more complex shared services or finance leadership responsibilities.
Key Responsibilities
- Lead and support the overseas Accounts Payable function, ensuring workloads are managed and service level targets are met.
- Act as the first point of contact for Accounts Payable queries from the team, suppliers, and internal stakeholders.
- Support, guide, and train AP team members, including helping with development objectives and performance reviews.
- Assist the Accounts Payable Manager with complex queries, escalations, audits, reporting, system improvements, and ad-hoc projects.
- Manage and maintain the Accounts Payable inbox, including proper allocation and timely handling of emails.
- Investigate and resolve invoice, payment, purchase order, and supplier-related queries within agreed timelines.
- Reconcile complex supplier accounts and support the resolution of outstanding balances or discrepancies.
- Process OCR documents into draft invoices and ensure accurate invoice data capture.
- Provide suppliers with remittance advice and payment updates when requested.
- Call suppliers or internal stakeholders when needed to follow up on information, clarify issues, or provide updates.
- Maintain and review GRNI balances monthly, including closing incorrect or unwanted purchase orders and clearing items no longer required.
- Support month-end and year-end activities, including ledger closing processes.
- Maintain accurate electronic and paper records, ensuring reports and files are complete and up to date.
- Create and update process guides, standard operating procedures, and process maps.
- Identify opportunities to improve AP processes, reduce manual workload, and increase efficiency.
- Escalate issues, risks, or process gaps following the correct workflow.
- Maintain a positive, supportive, and collaborative team environment where questions, learning, and continuous improvement are encouraged.
Qualifications and Experience
- Previous experience in Accounts Payable, invoice processing, or finance operations.
- Experience working with finance systems, invoice workflows, purchase orders, and supplier accounts.
- Strong knowledge of AP processes, including invoice matching, supplier queries, reconciliations, and month-end activities.
- Experience supporting or guiding team members is highly preferred.
- Good working knowledge of Microsoft Excel, Word, email management, and general administration tools.
- Experience working with standard operating procedures, process guides, or documented workflows.
- Comfortable using telephone, email, and finance systems to coordinate with suppliers and stakeholders.
- Understanding of data privacy, confidentiality, and good record management practices.
- Experience in a shared services, global business services, or BPO finance environment is an advantage.
Skills and Competencies
We are looking for someone who is:
- Highly accurate and detail-oriented, especially when handling invoices, supplier accounts, and financial records.
- Able to prioritize tasks and manage deadlines in a busy, time-sensitive environment.
- Proactive in identifying issues, risks, and opportunities for process improvement.
- Confident in handling complex queries and escalating matters when needed.
- A strong communicator who can build effective relationships with internal teams, stakeholders, and suppliers.
- Collaborative, supportive, reliable, and professional.
- Flexible and adaptable to changing business needs and priorities.
- Comfortable working independently while also contributing to team goals.
- Positive, approachable, and willing to share ideas that can improve the way the team works.
Why Join Us?
This role gives you the opportunity to be part of a growing global support function where your work directly contributes to improving finance operations. You will have the chance to lead processes, support people, solve complex AP issues, and help improve how the team works.
If you are an experienced Accounts Payable professional who enjoys problem-solving, process improvement, and working with people, this role could be a strong next step in your career.
