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Open nowPosted 3 days ago

Bilingual Account Specialist

Questrade Financial Group81 open roles

Pay
$45,000 – $47,000 a year
Where
5700 Yonge St, North York, ON M2M 4K2, Canada
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Your applicationOpen nowBilingual Account SpecialistQuestrade Financial Group · 5700 Yonge St, North York, ON M2M 4K2, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Questrade Financial Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Questrade Financial Group postings stay open a median of 20 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 3 days ago

Questrade Financial Group median: 20 days open

The posting

What’s in it for you as an employee of QFG?

Health & wellbeing resources and programs

Paid vacation, personal, and sick days for work-life balance

Competitive compensation and benefits packages

Work-life balance in a hybrid environment with at least 3 days in office

Career growth and development opportunities

Opportunities to contribute to community causes

Work with diverse team members in an inclusive and collaborative environment

This job posting is for an existing vacancy.

We’re looking for our next Bilingual Account Specialist. Could It Be You? We are seeking an Account Specialist, Collections to join the team. You will be responsible for providing exceptional service experiences to our customers. You will manage customer concerns, settle disputes, and resolve customer discrepancies all while maintaining and deepening our relationships with customers to maintain client loyalty. The right person will have good judgement, high emotional intelligence, and the ability to problem-solve and influence to find a mutually beneficial solution.

Need more details? Keep reading… In this role, responsibilities include but are not limited to:

You will work with our customers to determine the appropriate repayment options.

Accurately document each call in the system according to notation guidelines and update

account information.

Use effective communication skills to ensure a balance between the customers experience

and the Company's interests in accordance with our standards and policies

Support the achievement of assigned financial targets and KPIs results through effective

problem identification and resolution of client accounts.

You will continue to maintain a high level of product and procedural knowledge in order to

provide professional, courteous financial counseling to affect optimal recoveries.

Identify and/or support initiatives to enhance client's collections experience.

So are YOU our next Bilingual Account Specialist? You are if you…

Communicate fluently in both English and French

Bring at least 6 months of call centre experience, preferably in a collections environment

Possess a minimum of 2 years of related experience in mortgage administration and/or collections and registered products within the financial services industry or a related role

Hold an understanding of credit cards and how billing cycles work

Demonstrate excellent oral and written communication skills

Excel at managing customer concerns, settling disputes, resolving customer discrepancies, and creating deep relationships to help avoid future issues

Show the willingness and desire to learn from the best in the industry and apply your learnings to support your customers throughout the customer lifecycle

Maintain a quiet, private workspace in your home free from background noise

Can hardwire (Ethernet) your company-provided equipment directly to your home router

Offer the availability to work full-time based on an assigned shift, including the flexibility and willingness to work rotational shifts based on business needs and special circumstances

Have strong knowledge of PCs, with proficiency in Google Suite considered an asset

Thrive in a fast-paced, changing environment with tight deadlines

Compensation Information:

Base salary range: $45,000 - $47,000

The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles.

Sounds like you? Click below to apply! #LI-Hybrid#LI-NK1

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