Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 36 days ago

Senior Customer Success Manager

Rabbet2 open roles

Pay
$90,000 – $140,000 a yearly
Where
Denver, CO
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior Customer Success ManagerRabbet · Denver, CO

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Rabbet's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 36 days ago

The posting

Senior Customer Success Manager

Full-time · Hybrid Denver, CO (3 days per week)

About Rabbet

Rabbet is a real estate software company with two products: Rabbet Development and Rabbet Construction Lending.

Our mission is to take the friction out of real estate development execution through structured, connected financial data. We help real estate teams turn fragmented project information into trusted insights that can be shared, understood, and acted on throughout the development lifecycle.

Founded in 2017, accelerated in Y-Combinator, and backed by QED Investors and Camber Creek, Rabbet is the trusted real estate management platform for more than $160B in real estate capital.

In this role, you’ll work closely with Customer Success leadership and our product and implementation teams to shape how Rabbet supports developers — and help guide the commercial real estate industry toward a more connected and efficient future.

About the Customer Success Team

The Customer Success Team at Rabbet owns the relationship with our developer and lender customers from the moment they go live through every renewal and expansion that follows. We ensure customers are getting real value out of Rabbet, and we work closely with Product, Implementation, and Sales to keep that value compounding. We work hard, move fast, and take pride in a collaborative, supportive, and high-performing culture. As a rapidly growing company, Rabbet offers meaningful opportunities for career advancement and ownership for those who consistently deliver results.

About the Role

As a Customer Success Manager on the Developer Success Team, you’ll own a portfolio of real estate developer accounts and ensure each is getting the most out of Rabbet. Your focus will be on deep relationships, active adoption, clean renewals, and identifying expansion as customers add projects, teams, and workflows to the platform. You’ll join a team that cares about the quality of the work, the clarity of the communication, and the outcomes our customers actually need — accurate budgets, clean draws, and confidence when reporting to lenders and investors. This role is ideal for someone who thrives in a fast-paced environment and wants to make a direct impact on Rabbet’s growth and on the success of every developer in their book.

What You'll Do

  • Own a portfolio of developer customers end to end: go-live, adoption, renewal, and expansion
  • Build trusted relationships with champions, buyers, and change agents at each account
  • Maintain a clear account plan for every customer with a defined strategy for adoption, retention, and growth
  • Monitor how customers are using Rabbet — budgets, draws, anticipated cost reporting, portfolio oversight — and proactively surface ways to get more value
  • Deliver tailored training and product guidance, meeting customers where they are
  • Run business reviews that tie Rabbet usage to the outcomes customers care about: projects finishing on budget, cleaner draws, stronger investor and lender reporting
  • Identify and close expansion opportunities
  • Lead renewal conversations with confidence and prepare accounts well in advance
  • Manage escalations, coordinate with Support, Implementation, and Engineering, and drive issues to resolution
  • Partner with Product to translate developer feedback into clear, prioritized input for the roadmap
  • Develop and activate customer advocates for case studies, references, and testimonials
  • Accurately forecast renewals and expansion pipeline, and keep customer data current in our CRM
  • Develop and execute one-to-many strategies to manage the scalability of your book of business
  • Help define and scale customer success best practices across the organization

What You'll Need

  • 5+ years of Customer Success or Technical Account Management experience in B2B SaaS environment
  • Strong ability to build trust and become a trusted advisor to senior stakeholders
  • Comfort with financial and operational workflows (budgets, forecasts, cost tracking); numbers don’t scare you
  • Excellent written and verbal communication; you can explain complex ideas in plain language
  • Strong technical aptitude; you learn new software quickly and enjoy showing others how to use it well
  • A technical and operational mindset; you are comfortable building tools and processes that make you more productive and efficient
  • Analytical and data-driven approach to spotting adoption patterns, risk, and growth opportunities
  • High ownership mindset, resilience, and bias toward action
  • Ability to operate effectively with minimal direction in a fast-paced environment
  • Curiosity and openness to feedback; desire to continuously improve
  • Experience working with real estate developers, construction, or commercial real estate is a plus (not required)

What's In It For You

  • Join a high-caliber, mission-driven team
  • Competitive compensation with equity for all employees
  • 401(k) with generous employer match
  • Comprehensive medical, dental, and vision coverage
  • Parental leave, flexible PTO (that we encourage you to use), and remote flexibility
  • Investment in your professional growth and development
  • A strong culture of learning, inclusion, and collaboration
  • Affinity groups, monthly culture events, and weekly well-being chats
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Rabbet's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Rabbet's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Rabbet's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.