The posting
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and 1,400+ hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
Our people are at the core of our success. Your role guarantees variety and excitement every day. At RHG, we cherish your entrepreneurial spirit, collaborative nature. We foster an inclusive and supportive culture where, together, we ensure that every moment is truly meaningful. Embrace your uniqueness as an individual in our team and explore the exciting growth opportunities we have for you and the chance to create memorable moments.
Job Description
At RHG, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences. Apply now for:
Director of Sales
Are you a strategic thinker, a results-driven leader, and passionate about delivering exceptional customer experiences? As our Team Leader Sales, you will drive performance, inspire a high-energy team, and take our sales efforts to the next level across a portfolio of hotels.
Your Key Tasks
- Participates in the development and preparation of the hotel business plan, with specific focus on sales objectives and revenue generation.
- Assesses, evaluates and ensures that short-term and long-term sales goals are achieved in line with the hotel’s business strategy.
- Follows sales results, including room night production, revenue, account production and business conversion, and proposes corrective actions when required.
- Maintains and maximizes the utilization of all automated sales and reservations systems related to individual and group business.
- Maintains permanent and updated files for all corporate, group, government, travel trade and other key accounts with strong room night and revenue potential.
- Conducts regular market and competitor analysis, including competitor rates, occupancy, promotions, business strategies and market positioning.
- Identifies new business opportunities and develops strategies to increase hotel room nights, revenue and overall business production.
- Supervises and handles group and individual sales enquiries and reservation requests when necessary, ensuring timely follow-up and conversion of potential business.
- Follows up on confirmed and tentative business to maximize conversion and ensure business materializes as planned.
- Sets and negotiates corporate rates for local and international companies, travel trade accounts and other commercial accounts in line with the hotel’s revenue strategy.
- Develops and maintains strong relationships with local and international clients through regular sales calls, visits, meetings and business follow-ups.
- Supervises the customer database system (SAP Cloud) to ensure all sales calls, activities, account information and follow-ups are accurately recorded and regularly updated.
- Ensures fair and effective account distribution among sales team members and monitors their account management, visits, follow-ups and business production.
- Keeps customers updated on the latest hotel developments, facilities, services and commercial offers, and communicates relevant changes in customer profiles to hotel management.
- Works closely with all relevant departments to ensure smooth handling of groups, corporate accounts and business requirements and to maintain high levels of customer satisfaction.
- Plans and coordinates participation in trade shows, exhibitions, workshops, road shows, sales blitzes and other business development activities to generate new business opportunities.
- Prepares the annual Sales budget and manpower forecast for the department in coordination with the GM and relevant management team.
- Monitors sales performance against budget and targets and implements action plans to maximize revenue and business opportunities.
- Maximizes employee productivity and morale within the department and consistently maintains discipline in accordance with hotel guidelines and local regulations.
- Schedules employees according to business levels to maximize productivity and control payroll costs.
- Selects and recruits suitable employees for the Sales department in accordance with the prescribed policies and procedures.
- Provides appropriate sales skills training and coaching to team members to improve performance and achieve sales targets.
- Identifies employees with potential for promotion and/or transfer and prepares appropriate development plans in coordination with the Director of People Engagement.
- Conducts monthly departmental meetings to review sales achievements, targets, account production, challenges and areas for improvement.
- Establishes and maintains effective internal communication, including daily sales briefings, to ensure strong teamwork, follow-up and productivity.
Qualifications
Your Profile & Skills
- Proven experience in a leadership role within hotel sales, with a strong track record of driving performance.
- Commercially astute, highly organized, and able to thrive in a fast-paced environment.
- Ambitious and results-oriented, with a passion for increasing productivity and sales volume.
- Excellent communicator and negotiator, with the ability to build lasting partnerships.
- A clear thinker with attention to detail, able to develop and execute sales strategies effectively.
- Passionate about creating a positive impact and enhancing the hotel's reputation within the community
- It’s all about the experience and the sale, so say Yes I Can!
Additional Information
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development - helping you reach your full potential.
Experience the Team Spirit - Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference - in hospitality, your community and beyond.
Feeling inspired?
Then say “Yes I Can!” - and apply to join us.
Everyone is welcome - regardless of age, gender, ethnic background, religion or belief, disability, sexual orientation, or identity.
We are committed to equal opportunities and an inclusive work environment. Applications from people with severe disabilities or equivalent status are expressly encouraged.
We look forward to getting to know YOU.
