The posting
Company Description
For 36 years, we have been helping companies grow. It is a path that we know well. When Radius started its business in 1990, it was running a successful fuel SME in the North West of England. Today, we are a global business services company operating in 19 countries on five continents.
Our mission is to help businesses of all sizes adapt to market changes and take advantage of the opportunities that come with them.
We differentiate ourselves by our ability to provide SMBs with fleet and connectivity products and services in a single solution, as well as customized solutions for enterprise-level businesses.
Job Description
As a Business Insurance Specialist on our Back Book team, you’ll sell business insurance compliantly to existing commercial clients. You’ll act as their broker, reviewing Keystone’s available market thoroughly and fairly so that every product you offer suits what the client needs and wants. You’ll own your target and look after each client’s needs throughout the first 12 months of their insurance. Done well, clients renew, take on additional cover and stay with us.
Most of your week will be spent speaking with clients by phone and email: retaining existing policies, upselling and cross-selling additional products, and handling mid-term adjustments. You’ll manage client accounts end to end, including arranging finance through third-party partners and dealing with post from clients and insurers. You’ll work with colleagues and insurers, de-escalate complaints, put corrective measures in place and support the wider commercial team where needed.
Your daily responsibilities will be...
- Broking: Act as a broker on behalf of Keystone clients, basing every recommendation on a fair review of the available market.
- Retention and growth: Retain existing policies and upsell or cross-sell additional products.
- Account management: Handle mid-term adjustments, client administration, third-party finance arrangements and incoming and outgoing post.
- Targets: Work towards the targets and KPIs agreed with management.
- Customer service: De-escalate complaints and customer issues and build long-term client relationships.
- Insurer relationships: Work with colleagues and insurers to build long-term relationships.
- Problem solving: Address problems you identify and put corrective measures in place.
- Professional development: Complete the continuous professional development required by regulation and legislation.
Qualifications
What do we expect from you?
Essential:
- Holds the APA or CIP qualification.
- Educated to degree level with a minimum 2:2 (Lower Second Class Honours).
- Can explain how they would review the market to recommend cover that fits a client’s needs.
- Can calm an unhappy client and agree a way to resolve the issue.
- Can manage their own workload and ask for support when needed.
- Keeps accurate records and completes administration on time.
Desirable:
- Has retained or renewed commercial insurance policies.
- Has sold additional insurance products to existing
Additional Information
What to expect from us?
- A friendly culture that reflects how we work with our customers.
- A growing business that values agility and new ideas.
- Support from day one, with a real focus on continuous improvement.
- A working environment that values inclusivity, innovation, agility and grit.
- Competitive pay, a potential bonus and a range of core benefits.
Diversity, Equality & Inclusion at Radius
Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.
We also offer:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
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Still Curious?
If you feel we are a good match for each other, you can apply online now!
If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.
Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.
We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.
Note to recruitment agencies:
We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.
PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.
