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Open nowPosted 269 days ago

Analista de Servicio al Cliente - Bogota

Ravago Americas86 open roles

Where
Bogotá, Bogota, Colombia
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Your applicationOpen nowAnalista de Servicio al Cliente - BogotaRavago Americas · Bogotá, Bogota, Colombia

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Ravago Americas's own form.

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The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 269 days ago

The posting

OBJETIVO DEL CARGO:   Coordinar, ejecutar y controlar el proceso logístico y operativo en la distribución de última milla, con el objetivo de asegurar la satisfacción del cliente a través de una entrega oportuna y confiable de los materiales.   FUNCIONES Y RESPONSABILIDADES:  

Recibir y ejecutar los requerimientos comerciales asociados a las ordenes de venta a nivel nacional.

 

Ingresar las ordenes de venta en el aplicativo JDE y solicitar la liberación con el departamento de crédito.

 

Solicitar el alistamiento de pedidos a los Centros de Distribución (CEDIS).

 

Planificar la asignación de la carga a los diferentes transportadores para la entrega de producto a clientes.

 

Realizar seguimiento a la operación de transporte urbano a fin de garantizar el cargue-descargue de producto de manera oportuna.

 

Coordinar las citas de los clientes que recogen en los centros de distribución (CEDIS).

 

Recibir y solucionar las reclamaciones relacionadas con la entrega de los materiales a los clientes.

 

Atender las diferentes actividades designadas en la matriz RASCI (Soporte, Informado, Consultado).

  PERFIL DEL CANDIDATO Educación:   Técnico, Tecnolólogo y/o Profesional en Logística y Transporte, Comercio Internacional, Administración de Empresas, Ingenería Industrial y/o cargos afines para gestionar a la Cadena de Suministro.   Experiencia previa:   Experiencia en atención al cliente (minímo 2 años). Conocimiento de operadores logisticos de almacenamiento y transporte. Conocimiento de distribución y manejo de multiproductos. Conocimiento de cumplimiento -Registro Nacional de Despachos por Carretera RNDC. Manejo de JDE, BLUE.   Competencias:   Servicio al cliente Trabajo en equipo Comunicación asertiva Atención al detalle Administración del tiempo Buen manejo de relaciones interpersonales Buena comunicación Interna-Externa.

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