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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
Job Summary: The Manager, Operations Partner is responsible for driving operational excellence and performance across franchise organizations within a designated market. Acting as the primary business consultant and operations expert for franchisees, this role collaborates with franchise leadership teams to optimize operational performance, enhance guest experience, and uphold brand standards. The Operations Partner provides strategic support, ensuring that each restaurant achieves company objectives and meets operational standards.
Roles & Responsibilities:
- Conduct structured operational assessments across assigned restaurants.
- Coach restaurant general managers (RGM) and leadership teams on critical drivers of guest satisfaction: speed of service, order accuracy, food quality, hospitality, cleanliness, and safety.
- Observe service routines and deliver immediate, constructive feedback.
- Track execution against bottom-performer routines and other operational frameworks, ensuring compliance with brand standards.
- Use guest satisfaction surveys, operations scores, and guest complaint data to identify underperforming restaurants.
- Partner with restaurant leaders to implement action plans that directly improve guest outcomes.
- Conduct follow-ups to verify progress and reinforce accountability.
- Share success stories and practical playbooks across restaurants to scale what works.
- Deliver in-restaurant coaching and training for Managers and District Managers.
- Support the rollout of new operations initiatives, technology, or training programs.
- Reinforce Popeyes Academy learning with live, practical application in the restaurant.
- Build capability in RGMs and shift leaders to sustain improvements beyond your visit.
- Partner with FBP to align restaurant-level operations coaching with broader franchise business plans.
- Provide monthly updates to FBP on progress within assigned restaurants, highlighting commitments, follow-ups, and results.
- Escalate persistent performance issues, ensuring support from Ops Services leadership.
- Document findings, monitor corrective action, and track guest experience KPIs.
- Join restaurant visits with FBPs, share operational insights, and align coaching plans with business priorities.
- Prepare visit reports, update tracking systems, and maintain communication with Field & Ops Services leadership.
- Participate in FBP-led business reviews when operations improvement is the top priority, presenting operational insights and progress updates.
- Conduct deep-dive operations reviews with underperforming restaurants, escalating chronic issues as needed.
- Support systemwide initiatives (NRO support, Elevate rollouts, seed training for brand initiatives).
Skills & Qualifications
- Bachelor’s degree in Business, Hospitality, or a related field required.
- 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
- Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
- Skilled in root-cause problem-solving methodologies and able to apply these in a fast-paced, results-driven environment.
- Exceptional relationship-building and communication skills, with the ability to influence and collaborate effectively with franchisees and internal stakeholders.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with data analytics tools is an asset.
- Willingness to travel within the assigned region and accommodate a flexible schedule to meet operational needs, including occasional evenings and weekends.
#popeyes
Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
