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Open nowFirst seen 4 days ago

Senior IT Support Engineer (Helpdesk/Field based)

Recruitment Partnership Ireland284 open roles

Pay
£25,000 a year
Where
Belfast, Northern Ireland, United Kingdom
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Your applicationOpen nowSenior IT Support Engineer (Helpdesk/Field based)Recruitment Partnership Ireland · Belfast, Northern Ireland, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Recruitment Partnership Ireland's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Summary of duties:

  • Technical support helpdesk (east Belfast office/customer premises/from home)
  • This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA
  • On site call outs only where absolutely required and approved (by Line Manager & customer)
  • Improve/create customer documentation
  • Proactive preventative maintenance on customer networks
  • Identify opportunities with existing customers for additional services/equipment/consultancy
  • Promote the Precept brand as much as possible
  • Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings
  • Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach

Systems/technology in use:

  • Windows server & Small Business Server MS Exchange server
  • Cloud Hosted Microsoft Exchange Microsoft Office 365
  • Networks and Cloud managed firewalls
  • Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop
  • Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig)
  • Desirable technology experience Cisco and major firewall experience

Desirable skills:

1. VMware and equivalent 2. Linux experience 3. Hardware maintenance 4. Web development using Wordpress or Wix

Preferred (but not required) experience:

IT Helpdesk Engineer: 1 year COVID-19 precaution(s): Remote interview process

Benefits:

  • Salary: £25,000.00 per year
  • Additional leave
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free or subsidised travel
  • Life insurance
  • On-site parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Wellness programme

Schedule: 8 hour shift, Monday to Friday, Full time, On site

Supplemental pay types: Performance bonus

Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required)

Education: Diploma of Higher Education (required)

Experience: IT support: 5 years (required)  For more information or to submit an application email: [email protected]

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    The review screen in CV Rocket: how each CV was read, round by round.

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