Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 997 days ago

IT Support Manager (CPG) (Remote)

RemoteStar90 open roles

Where
Cambourne, United Kingdom of Great Britain and Northern Ireland, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support Manager (CPG) (Remote)RemoteStar · Cambourne, United Kingdom of Great Britain and Northern Ireland, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on RemoteStar's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 997 days ago

The posting

RemoteStar is looking to hire an IT Support Manager (CPG, E-Comm, Retail, FMCG domain with B2B Commerce Solution ) on behalf of our client in Spain.

Location: Hybrid working with offices either in Madrid/Barcelona

Travel Requirements: This position is expected to travel approximately 50% of the time.

Client Details:

Leading SaaS tech company , specialising in mobile-supported business process automation with a significant presence in the USA, Mexico, the UK, and Greece. Their global footprint is expanding, with projects in over 27 countries and a user base exceeding 100,000. They are expanding their business in Spain.

Responsibilities:

  • Lead the implementation and management of an European Customer Support Centre offering support to over 25 countries.
  • Oversee the delivery of N2 and N3 IT Support, including incident logging, follow-ups, and closures.
  • Assembly, governance, and management of a team working with highly customised and complex B2B software applications, including intricate integrations
  • Handle the escalation of incidents related to non-user end issues.
  • Manage and monitor network, server, application, CRM and related issues.
  • Generate reports on pending tickets at the end of each day.
  • Foster a culture of extreme ownership within the team.
  • Ensure compliance with hours tracking, issue resolution status, and resource ownership.
  • Track resource utilisation against allocation and budget, including project timesheet approvals.
  • Handle daily operations, implementations, and hypercare, assisting with project planning, tracking, documentation, and status updates.
  • Facilitate the creation and review of functional and technical design documents for complex projects.
  • Facilitate end-to-end implementation planning, including project management, issue management, communication, and change management.
  • Lead the generation of Root Cause Analyses (RCAs) and maintain proactive communication and action, including the detection of potential issues that may impact operations.
  • Effectively manage large service desks or multiple small to medium-sized service desks.
  • Exhibit strong project leadership skills, along with a solid understanding of business operations and advanced analytical capabilities.
  • Establish and maintain trusted advisor relationships with client project stakeholders.
  • Conduct daily review sessions with the team and manage weekly trackers.
  • Manage service desk emails and oversee service desk plans, ensuring progress and adjusting schedules as needed.

Qualifications & Skills:

  • Bachelor's degree in Information Technology, or equivalent experience ,ideally from Data Engineering background
  • 10 + years of experience in Sustain/Maintenance/Support Management.
  • Exceptional interpersonal skills, with strong written and verbal communication abilities.
  • Relevant experience with CPG or FMCG or Retail or B2B Commerce domain is mandatory
  • Experience with sustain in CPG companies is preferred, with experience in CRM implementation, Commerce (digital and physical store), POS, and omni-implementation considered a plus.
  • Excellent organisational and priority-setting skills, capable of tracking issues, escalations, and resolutions across different regions and solution versions.
  • Strong stress management skills to handle customer pressure and problem resolutions.
  • Familiarity with business processes and the impact of our solutions and services.
  • Ability to liaise with users to ensure satisfactory handling of requests or problem reports.
  • Proven experience in managing customer-specific Development Operations and Managed Services projects.
  • Solid project leadership skills, with direct responsibility for managing project teams, budget, and schedule.
  • Strong negotiation, conflict management, and leadership skills.
  • Proficiency in managing teams of up to 10+ people.
  • Ability to produce project plans and estimates, balancing business and team requirements.
  • Experience in managing and communicating with remote developers during non-traditional business hours.
  • Ability to thrive in a fast-paced, high-energy, team-oriented environment.
  • Proficiency in multitasking and performing effectively under pressure.
  • Language proficiency: Brazilian Portuguese (Preferred), English (Fluency), Spanish (Fluency)
  • Preferred ITIL Certification and Agile Methodology Certification.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against RemoteStar's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on RemoteStar's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    RemoteStar's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.