The posting
Reward Gateway| Edenred, is a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, for good’ you’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.
We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries” but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do.
Your role in our Mission:
To achieve our mission, we need to keep People at the heart of what we do and ensure our employees and candidates receive a positive, efficient and professional experience throughout their journey with Reward Gateway| Edenred.
As part of our People Operations team, you will provide administrative support across the employee lifecycle and contribute to delivering an exceptional employee and candidate experience. You will work with a variety of People systems and tools, supporting the management of people data, documentation, benefits administration, reporting and process improvement initiatives.
Alongside your core People Operations responsibilities, you will provide administrative support to the recruiter responsible for non-technical hiring for our Bulgarian operations.
Key Responsibilities:
People Operations (Primary Focus)
- Manage employee lifecycle administration, including onboarding, employee changes, promotions, transfers and offboarding activities.
- Prepare and maintain employment documentation, including contracts, offer letters and other People related correspondence.
- Handle day-to-day People queries from employees and managers, providing timely and accurate support and escalating matters where appropriate.
- Maintain accurate employee records within our People systems and ensure data integrity across all platforms.
- Support People systems administration, reporting and data management activities.
- Administer employee benefits, including enrolment, changes, reporting and coordination with internal and external providers.
- Support the administration of employee leave processes, including annual leave, sickness, parental leave and other types of absence.
- Handle sensitive employee information with a high level of confidentiality and professionalism.
- Produce People reports and support people analytics activities.
- Contribute to People Operations projects and continuous improvement initiatives aimed at improving efficiency and employee experience.
- Partner with the wider People Team to support the delivery of People programmes, processes and strategic priorities.
Recruitment Support (Secondary Focus) :
- Provide recruitment coordination and administrative support for hiring activity within the Bulgarian operations for non-technical roles.
- Provide operational cover for agreed recruitment activities during periods of recruiter absence, ensuring continuity of candidate communication, interview coordination and recruitment administration.
Skills, Knowledge and Expertise:
- Excellent verbal and written communication skills in both Bulgarian and English.
- Previous experience in HR administration, People Operations, recruitment coordination or a similar administrative role would be considered an advantage.
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
- High attention to detail and commitment to accuracy when handling documentation and employee data.
- Good analytical and problem-solving skills.
- Ability to work independently while collaborating effectively within a team environment.
- Strong interpersonal skills and the ability to build positive working relationships with employees, managers and candidates.
- Ability to manage confidential and sensitive information with professionalism and discretion.
- Comfortable working with HR systems, recruitment platforms and reporting tools.
- Proficient in Microsoft Office applications, particularly Excel.
- Eager to learn, continuously improve processes and contribute to the success of the wider People Team.
The Interview Process:
- Video call interview with a Talent Acquisition Partner
- At-home assessment
- Virtual Interview with the Senior People Lead - Bulgaria & another member of the People team in Bulgaria.
Be comfortable. Be you.
At Reward Gateway| Edenred, we want all our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community, and help us Make the World a Better Place to Work.
We hire BETTER.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway| Edenred’s approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg.
