Client Relations Coordinator - Harvey S. Peeler Jr. College of Veterinary Medicine

JOB SUMMARY:

The Client Relations Coordinator acts as the primary link between Clemson University College of Veterinary Medicine (CVM) Veterinary Services and its clients. The position ensures client satisfaction by answering inquiries, resolving complaints, onboarding new clients, and coordinating internal support. The role combines high-level customer service with essential administrative and scheduling duties. Performs other duties as assigned.

JOB DUTIES:

20% - Customer Service & Issue Resolution: Assess, investigate, and resolve client issues while maintaining a high standard of customer service. Escalate complex concerns to appropriate supervisor and monitor progress through resolution. Track and document client requests, concerns, and outcomes to ensure timely follow-up and accountability. Identify opportunities to enhance the client experience and recommend improvements to processes and workflows.

30% - Billing & Accounting Support: Process and track client invoices, payments, and account information while maintaining accurate financial records. Coordinate billing activities and assist with account maintenance, payment inquiries, and documentation requests. Reconcile billing discrepancies and collaborate with appropriate departments to resolve account-related issues in a timely manner. Utilize EMR, financial, and Microsoft Office systems to maintain records, generate reports, and support accounting workflows. Communicate and assist professionally with clients, supervisor, and CVM Business Office team regarding billing status, payment processing, and account updates.

50% - Client Coordination: Coordinate client communications by serving as a primary point of contact and providing information, guidance, and support in a professional and timely manner. Cultivate and maintain positive client relationships to promote satisfaction, engagement, and long-term retention. Facilitate client onboarding activities, including scheduling, account setup support, and coordination of required documentation. Collaborate with faculty, staff, and internal departments to ensure seamless service delivery and effective communication.

JOB CODE:

AH35

EMPLOYEE TYPE:

Regular FTE Staff

Minimum Requirements:

A bachelor's degree and relevant program experience.

Preferred Requirements:

A bachelor's degree in Business Administration, Communications, Public Relations, Healthcare Administration, or a related field. Experience working in higher education, healthcare, veterinary medicine, or a client-facing professional environment. Experience with billing, account management, scheduling, or customer relationship management (CRM) systems. Proficiency with Microsoft Suite and EMR database management systems.

RESPONSIBILITIES:

JOB KNOWLEDGE

Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations.

SUPERVISORY RESPONSIBILITIES

Not responsible for supervising employees.

BUDGETARY RESPONSIBILITIES

No fiscal responsibility for the department's budget.

PHYSICAL REQUIREMENTS:

Communicate, converse, give direction, express oneself: 50%

WORKING CONDITIONS:

None: %

WORK SCHEDULE:

Standard Hours:

37.5

COMPENSATION INFORMATION:

Expected Salary Range

45300 - 50000

Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines.

ESSENTIAL PERSONNEL LEVEL:

Normal Operations - Required to follow emergency facility closure and modified operations directives, and not normally expected to work on-site during emergency situations.

JOB LOCATION:

Pendleton, SC

APPLICATION DEADLINE:

September 3, 2026

MILITARY AND VETERAN:

Military Equivalency: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties.

Veteran Preference: South Carolina provides employment preference to eligible veterans for qualifying full-time permanent positions. To be considered, applicants must meet the minimum qualifications, have been discharged under honorable conditions, and indicate their veteran status in the application by uploading a DD-214 for confidential review. A request for Veteran Preference can be made via the application process. Please contact [email protected] with any questions or issues.

CLOSING STATEMENT:

Clemson University is an EEO/AA employer. Employment decisions are made without regard to characteristics protected by applicable law including disability and protected veteran status.