The posting
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
Since its creation in 1952 by Gaby Aghion, Parisian Maison, Chloé, has championed a vision of liberated and free femininity. Driven by a desire to challenge the rigid codes and silhouettes of 1950s haute couture, Gaby Aghion defined an elevated, accessible and vibrant perspective on fashion. One that could accompany women in their newly freer daily lives, allowing for freedom of movement.
From its beginnings, Chloé has distinguished itself through a culture of collaboration, consistently showcasing new talents including Karl Lagerfeld, Stella McCartney, Phoebe Philo, and Clare Waight Keller. At the heart of this collaborative creativity is a desire to bring together the Maison values and savoir-faire, to cultivate a Youthful Spirit and a sense of Freedom, Optimism, Collective and Authenticity. To this day, these are our core values which inspire every member of the Chloé Maison.
Under the current creative direction of Chemena Kamali, the Maison is writing a new chapter in its history. True to Gaby Aghion's legacy, we place our clients at the heart of everything we undertake, whether through the quality of our creations or the attention paid to their experience with the Maison, which aims to be unique and memorable.
Role Overview
A Chloe Boutique assistant is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
As an Ambassador of the Maison, they are responsible for the welcoming of clients, supporting boutique management, customer service, ensuring that clients are being greeted and taken care of in the most efficient manner. They also provide assistance to the stylists during a sale and participates in daily operational tasks. We look for people who demonstrate entrepreneurship, who cherish togetherness, who strive for excellence, who embrace creativity and who aim to have a positive impact.
Responsibilities
Customer service
- Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
- Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
- Supports the sales team with handling service items, providing to the service/operations team for repairs.
Daily Operational Support
- Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
- Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
- Participates to set up and breakdowns at opening and closing of the boutique.
- Assist as needed with the proper preparation and packaging of product for shipment.
A retail EXCELLENCE supporter
- Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
- Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
- Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
- Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.
Qualifications
- College degree preferred.
- Previous experience in luxury retail or hospitality is a plus.
- Must be available to work retail hours including weekends.
- Ability to work in a fast-paced retail store environment.
- Basic computer skills (tablets, PC).
- Must be able to stand on feet all day.
- Passionate about Chloe
- Additional language skills are a plus.
- Excellent interpersonal and communication skills are required.
- Strong understanding of Customer Service needs and Customer priorities.
- Strong attention to detail with the ability to multitask with precision.
- Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
- Self-Starter with Team-Player approach.
At Richemont, We Craft the Future!
Expected Hourly Range: $18-$22
Salary will be determined based on relevant skills and experience.
#Richemont #WeCraftTheFuture
