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Open nowPosted 5 days ago

11088 - Consultor de Governança ITSM / ITIL - Pleno

RunTalent57 open roles

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Your applicationOpen now11088 - Consultor de Governança ITSM / ITIL - PlenoRunTalent · Remote

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 5 days ago

The posting

Oportunidade: Consultor em Governança ITSM / ITIL - Pleno Requisitos: • Experiência em Gestão de Serviços de TI (ITSM), em ambientes corporativos de grande porte. • Sólido conhecimento dos processos ITIL (Incidentes, Mudanças, Problemas, Configuração/Ativos, Catálogo de Serviços, Requisições, Níveis de Serviço e Conhecimento), com visão de ponta a ponta do processo. • Experiência na estruturação, avaliação de maturidade e melhoria contínua de processos ITSM. • Experiência com gestão por indicadores (KPIs, SLAs e OLAs). • Experiência com governança de fornecedores e parceiros. • Conhecimento de COBIT, auditoria e compliance. Desejáveis • Vivência com ferramentas ITSM (ServiceNow, SMAX, Jira Service Management, Remedy). • Certificações avançadas ITIL 4 (Managing Professional / Strategic Leader) ou COBIT. • Vivência no setor de energia elétrica ou em ambientes altamente regulados. • Histórico em programas de transformação organizacional e implementação de governança do zero. Atividades: • Formalizar a estrutura de Process Owners e Process Managers e implementar o plano de governança ITSM. • Conduzir a evolução da maturidade dos processos de Incidentes, Mudanças, Problemas, Configuração/Ativos, Catálogo, Requisições, SLAs e Conhecimento. • Monitorar KPIs, SLAs e OLAs, reportando a evolução e os desvios à diretoria e à gerência. • Mobilizar áreas internas, fornecedores e parceiros para a execução dos planos de ação e das iniciativas de transformação digital. • Promover a melhoria contínua dos processos e o alinhamento entre TI e negócio. Periodo: 12 meses Modelo de atuação: remoto

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