The posting
Reliance Worldwide Corporation (RWC)
Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth.
Our Culture
We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We're not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on.
Due to recent changes a magnificent opportunity for an experienced Quality Engineer (Customer) to join a leading manufacturer of plastic parts has become available. A fantastic chance to join a global leader in the design, manufacture and supply of innovative plastic solutions for residential, commercial and industrial markets worldwide.
You will be responsible for the customer / supplier complaints across the business operating multiple different sectors. Customer / supplier complaints will be the main focus of the role and we welcome candidates from Automotive or Aerospace sector.
KEY RESPONSIBILITIES
- Effectively and efficiently, manage all customer complaints on daily basis.
- Lead and facilitate 8D problem-solving activities, forming cross-functional teams to investigate customer complaint and supplier issues through structured root cause analysis
- First quality contact and customer contact for all customers and suppliers claims.
- Communicate 8D progress and results, preparing clear, data driven reports for customers, suppliers and internal stakeholders, and ensuring timely closure in line with requirements
- Actively Lead and Chair tasks towards successful completion of all corrective or preventive actions needed.
- Support customer and internal meetings to share development status and report inwardly the customer requirements to suppliers.
- Cross functionally works with internal departments (Sales, QA, Engineering and Production) to ensure elements are covered and cleared to agreed timescales.
- Interpret and communicate customer requirements within the business.
- Follow internal KPI for customer and supplier claims and report to higher management.
SKILLS REQUIRED
- Good understanding in 8D, FAIR’s methodology and associated tools (required)
- Experience in dealing with customers claims and supplier audits (required)
- Maintaining and managing the customer and supplier complaints database.
- Good understanding of Control Plan, FMEA and all relevant PPAP documentation
- To be able to understand and work with technical drawings, as well as dimensionally measuring plastic parts with Non-Contact measurement equipment.
- Working knowledge of IATF 16949 or ISO9001:2015 requirements (advantage)
- Lean / Six Sigma (advantage)
- Kaizen (advantage)
- Methodical and Process driven
- Excellent reporting skills and clear communication
- Work with minimum or no supervision
- Energetic, Focussed and committed, Confident and approachable person
- Proficient in Microsoft Windows Office
What we offer you
- A competitive salary
- 25 days holiday
- Flexible holiday buy/sell scheme
- Recognition and reward scheme
- Internal and external learning and development
- On site Café (West Drayton site)
- Employee Assistance Programme
- Cycle to Work & Tech Scheme
- Enhanced Maternity & Partner leave
Reliance Worldwide Corporation Ltd is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an environment of belonging for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.
Your information will be kept confidential according to General Data Protection Regulation (GDPR)
