The posting
Job Description
Responsibilities
- Coordinate production schedules and inbound and outbound shipment activities to support customer delivery requirements and efficient facility operations.
- Ensure customer orders, work orders, production setups, load information, appointments, and inventory records are entered accurately in D365 and supporting systems.
- Create required production setups from work orders and schedule assigned processing lines based on customer releases, agreed inventory levels, equipment capability, quality requirements, and delivery commitments.
- Provide departments with daily production schedules and communicate schedule changes, breakdowns, material shortages, inventory concerns, and delivery risks to the appropriate leaders and teams.
- Research and resolve inventory discrepancies and work order issues by collaborating with plant order pickers, Operations, Production Scheduling, Sales, Customer Service, supervisors, warehouse personnel, Purchasing, load planners, carriers, and customers to identify root causes, maintain inventory accuracy, improve process efficiency, and address related processing, shipping, and receiving concerns.
- Update and maintain inbound and outbound appointment schedules; confirm outbound appointments and establish loading times.
- Access loads through the load planning workbench, create and organize loads for internal and outside carriers, build and release loads to the warehouse, and generate load lists and work reports.
- Create, verify, organize, and distribute bills of lading, packing slips, pick lists, MTRs, inventory tags, scrap bills, RMAs, and other required shipping or receiving documents.
- Confirm completed loads and shipping documentation are accurate, communicate outstanding orders or shortages, and ensure applicable customer and sales documentation is issued as required.
- Coordinate customer pickups, interact with drivers and dispatch, direct drivers within the plant, assign trucks for loading where required, and complete driver checkout using signed bills.
- Manage truck maintenance scheduling, annual inspections, and service requirements, ensuring preventative maintenance, regulatory inspections, and repairs are completed promptly to maintain safe and reliable fleet operations. Communicate with drivers regarding scheduled service, maintenance requirements, and equipment breakdowns to minimize downtime and support prompt issue resolution.
- Receive material against purchase orders, create inventory tags, coordinate put-away activities, and report errors, shortages, return material, or other discrepancies to the appropriate parties.
- Analyze customer inventory and production status to confirm material availability and processing requirements; communicate issues that could affect customer delivery.
- Maintain accurate records, logs, trailer details, customer reports, production schedules, and weekly LPPA spreadsheets.
- Participate in meetings and communicate new products, process changes, customer trial requirements, and scheduled timing to affected departments.
- Coordinate overtime requests with Plant or Production Management when required to meet customer commitments.
- Use timely problem solving and decision making; submit IT tickets or escalate issues when system or process support is required.
- Balance production, shipping, and receiving priorities to best serve customers while maximizing productivity and minimizing downtime.
- Follow and reinforce Samuel Health & Safety policies, quality requirements, operating procedures, and established best practices.
- Assist managers and supervisors as required and perform other related duties assigned.
Quality System Requirements
- Initiate action to prevent non-conformities relating to product, process, or the quality system.
- Identify and record problems relating to product, process, and the quality system.
- Initiate, recommend, or provide solutions through designated channels.
- Control further processing, delivery, or non-conforming product until the deficiency or unsatisfactory condition has been corrected.
- Represent customer needs to internal functions in addressing applicable requirements.
Tools & Equipment
- Computer equipment, desktop applications, scanner, D365, email, Microsoft Teams, and desk phone.
Applicable Methods Used
- Samuel Health & Safety Policies and Procedures
- Quality Management System policies and procedures
- Samuel, Son & Co. Ltd. policies and procedures
- D365 production scheduling and load planning functions
- Production setups, schedules, load lists, work reports, packing slips, MTRs, purchase orders, bills of lading, RMAs, and applicable SSOPs
Education and Certifications
- Completion of post-secondary education, college or university, or an equivalent combination of education and relevant experience.
- High school diploma or equivalent is required.
Qualifications
- Experience in the steel service or metals industry is an asset.
- Experience with production scheduling, shipping, receiving, load building, inventory, or customer order coordination is preferred.
- Working knowledge of D365 is an asset.
- Intermediate computer skills, including Microsoft Excel, Word, Outlook, and Teams.
- Strong organizational, time-management, prioritization, problem-solving, and decision-making skills.
- Strong written and verbal communication skills and the ability to provide effective service to internal and external customers.
- Ability to work independently with limited direction and collaboratively across Production, Warehouse, Sales, Customer Service, Purchasing, and Transportation functions.
- Ability to maintain accuracy and attention to detail while managing changing schedules, multiple priorities, and time-sensitive customer requirements.
The expected compensation range for this position is $58,500 - $72,500. This range includes base pay and target variable pay. Actual compensation will depend on factors such as geographic location, skills, education, and experience. We also consider internal equity to ensure fair and consistent pay practices. This range reflects the expected full compensation range for the role; most offers will fall within the range and not at the maximum in order to allow for future growth.
About Us
At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.
This job posting is for an existing vacancy within the organization
Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.
At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need – any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.
