The posting
Job Description
If you're looking for a rewarding career opportunity with a family run, industry leading organization, bring your experience and motivated attitude to Samuel, Son & Co.
We are seeking an Inside Sales Representative to join our Prepaint team in Williamsville, NY.
If you think you have what it takes to become part of our team, contact us today.
Here are some of what we have to offer:
- Competitive compensation
- Paid vacation and an annual bonus
- Health, dental and vision insurance
- 401K plan with company match
- Opportunity for stability and career growth
The Inside Sales Representative is responsible for providing pricing for quotes and arranging the orders based on Samuel’s customers’ requests in a timely manner. The ISR always applies resourcefulness and strong attention to detail while converting inquiries into orders while developing good relationships with both suppliers and customers.
RESPONSIBILITIES:
- Monitor inventory and discuss upcoming requirements with any contract or hold and release programs with current or new accounts developed.
- Make the prompt turnaround of quotes a priority.
- Speak to customers about developments and events (e.g. new / discontinuing products, increases or decreases in manufacturing activity, etc.) that could impact our business and share this information with the sales team.
- Actively seek new business from current customers as well as potential new customers.
- Establish and maintain good day-to-day working relationships with customer contacts.
- Write up all orders promptly as received, ensuring the accuracy of all relevant details (e.g. specifications, processing requirements, shipping and handling, etc.).
- Monitor the status of customers’ orders and intervene as required to ensure on-time delivery.
- Contact customers to inform them as soon as it is determined that their order will be late or incomplete and work with them to minimize the consequences of the service breakdown.
- Be an advocate for the customer in dealings with various departments such as Credit, Production, Operations, Shipping and Purchasing.
- Identify and develop new market growth opportunities through cold calls, online research, and utilizing inter-company resources.
- Perform all duties in a manner that is consistent with principles outlined in Samuel’s Customer Bill of Rights.
- Support and assist with customer satisfaction surveys
- Maintain the appropriate gross margin performance expected in all accounts
- Take all relevant cost factors into consideration when developing quotes and ensure that quoted prices will be sufficient to deliver expected gross margins (e.g. shipping costs, handling costs etc.)
- Review the profit performance of accounts on a regular basis and look for ways to improve. (e.g. material utilization, processing set-ups, freight, etc.)
- Take personal accountability for the inventory position and performance of accounts.
- Ensure Special Purchase Requisitions are placed as required to meet customer needs with consideration to customer usage patterns and economic order quantities.
- Review the total in-stock and on order position of accounts to anticipate potential excess and aged inventory issues.
- Other related duties as assigned
QUALIFICATIONS:
- University / College education in Business or 1 to 3 years of related experience with inside sales.
- Experience in metals is a plus.
- Effective time management skills, ability to prioritize, able to work as a member of a team
- Strong written and oral communication skills
- Demonstrated Proficiency in Microsoft Office applications including Excel, Word, Microsoft Outlook, and relevant business systems
- Previous interaction and experience with customers
- Drive, determination and ability to work both independently with little direction and as part of a team.
The base salary range for this position is $63,402 - $75,327 per year (USD). The posted range reflects the expected base salary for this position. Actual base salary will be determined based on factors such as geographic location, skills, education, and experience, as well as internal equity considerations. Offers are typically made within the range and not at the top of the range to support growth and progression. This position is eligible to participate in a short-term incentive plan. Incentive awards, if any, are based on business and individual performance and are not guaranteed.
Equal Opportunity Employer E-Verify Employer
About Us
At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.
At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.
This job posting is for an existing vacancy within the organization
Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.
At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need – any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.
