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Open nowPosted 630 days ago

customer care executive

sandahotels1 open role

Pay
₹200,000 – ₹300,000 a yearly
Where
Mumbai, India
Work mode
On site
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Your applicationOpen nowcustomer care executivesandahotels · Mumbai, India

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 630 days ago

The posting

Job Title: Customer Care Executive

Location: Office Address – G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India

Job Type: Full-time Department: Customer Service

About the Role: We are looking for a dedicated and personable Customer Care Executive to join our dynamic team. As a Customer Care Executive, you will be the first point of contact for our customers, providing excellent service and ensuring a seamless experience. You will play a key role in enhancing customer satisfaction by resolving inquiries, addressing issues, and offering support across various communication channels.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Provide accurate information regarding products, services, and policies.
  • Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
  • Process orders, returns, and exchanges in accordance with company policies.
  • Maintain detailed and accurate records of customer interactions and transactions.
  • Collaborate with internal teams to resolve product or service-related issues.
  • Identify opportunities to enhance the customer experience and offer suggestions to improve services.
  • Follow up with customers to ensure that their issues have been resolved and their expectations met.
  • Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications:

  • High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
  • Proven experience in customer service or a related field.
  • Excellent communication skills, both verbal and written.
  • Strong problem-solving abilities and attention to detail.
  • Ability to stay calm and composed in challenging or stressful situations.
  • Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
  • Empathetic and patient with customers, displaying a positive attitude.
  • Strong multitasking abilities and time management skills.

Preferred Skills:

  • Experience with live chat and voice support.
  • Knowledge of [industry-specific] products or services
  • Bilingual or multilingual abilities (a plus).

Note: The working hours will follow UK time: Mon – Fri 5 working Days

  • 12:30 PM to 9:30 PM for the first 6 months
  • 1:30 PM to 10:30 PM for the subsequent 6 months

Please note, this role is focused solely on voice support responsibilities with no sales involvement.

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