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Open nowPosted 374 days ago

售后经理（咖啡设备）

saturnbird/83112 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now售后经理（咖啡设备）saturnbird/831 · Shanghai, Chinese Mainland

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on saturnbird/831's own form.

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The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 374 days ago

The posting

1. 完善服务流程，监控关键指标（如响应速度、修复率、投诉率），提升服务效率与客户体验； 2. 作为技术核心，处理复杂故障，建立标准化故障处理流程、售后服务流程，并管理授权服务商网络，确保其服务质量； 3. 协同公司其他部门（如产品、供应链、工厂等），完成设备的客户定制化需求，指导设备安装、调试和优化，确保交付； 4. 负责售后配件的计划、库存管理与成本控制，保障维修所需； 5. 处理重大客诉，维护关键客户关系，通过客户反馈驱动服务与产品改进。

1. 大专及以上学历，机电、管理类相关专业； 2. 3年以上售后服务经验，有咖啡机、家电或餐饮设备行业背景者优先； 3. 懂机电产品维修，能解决复杂技术问题，具备出色的团队协作与沟通能力； 4. 熟悉售后服务流程与体系，具备客户服务意识，有服务商管理经验者优先。

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