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Open nowPosted 426 days ago

PrintScan

ScaleneWorks INC

Where
Bangalore
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Your applicationOpen nowPrintScanScaleneWorks INC · Bangalore

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

11.9% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.9%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 426 days ago

The posting

# PrintScan ## Job Summary The PrintScan position encompasses both Level 2 and Level 3 support roles, focusing on providing advanced technical assistance for complex print-related issues. The professionals in this role are expected to ensure efficient resolution of technical problems, contribute to the optimization of print services, and support the organization’s overall operational goals.

## Responsibilities - Install, configure, maintain, and repair a wide range of network printers, copiers, multifunction devices (MFDs), DesignJet/Plotters, and Barcode Printers. - Manage print servers and implement secure print queue deployments using Group Policy or enterprise tools. - Monitor and manage print traffic, quotas, and usage analytics using tools such as PaperCut, uniFLOW, or equivalent. - Provide tier 2/3 support for print-related incidents and service requests; escalate complex issues to vendors or senior teams. - Collaborate with IT, facilities, and vendors for new installations, upgrades, and hardware refresh cycles. - Implement and support secure printing features (e.g., user authentication, pull printing). - Maintain printer firmware updates, driver repositories, and device security configurations. - Analyze print-related problems and proactively identify optimization or cost-saving opportunities.

## Qualifications - Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. - Technical Skills: - Strong knowledge of print management solutions including PrinterLogic, Equitrac, Ricoh Streamline, YSoft SafeQ, Canon uniFLOW, LRS-VPSX, Euroform -Jetadvise, HP Service Manager, HP Web Jetadmin. - Proficiency in configuring and managing Windows, Linux, UNIX, IBM z/OS, SAP, AS400 Print services. - Understanding of printer accessories like card readers, Bardimm, IPDS, Finishing Modules & Fax. - Knowledge of vulnerability remediation on print applications and hosting servers. - Soft Skills: - Strong analytical and problem-solving skills. - Excellent communication and collaboration abilities. - Ability to work under pressure and manage multiple tasks.

## Preferred Skills - Experience with mobile and remote printing solutions for hybrid users. - Familiarity with emerging print technologies and industry best practices.

## Experience - Minimum of 3-5 years of experience in technical support, specifically in print services and management.

## Environment - Work Setting: In-office position located in Bangalore. - Work Type: Full-time.

## Salary - Estimated salary range: ₹800,000.

## Growth Opportunities - Opportunities for career advancement within the organization, including potential leadership roles in technical projects and support teams.

## Benefits - Comprehensive benefits package including health insurance, paid leave, and professional development opportunities.

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