The posting
# PrintScan ## Job Summary The PrintScan position encompasses both Level 2 and Level 3 support roles, focusing on providing advanced technical assistance for complex print-related issues. The professionals in this role are expected to ensure efficient resolution of technical problems, contribute to the optimization of print services, and support the organization’s overall operational goals.
## Responsibilities ### Level 2 Support - Install, configure, maintain, and repair a wide range of network printers, copiers, multifunction devices (MFDs), DesignJet/Plotters, and Barcode Printers. - Manage print servers and implement secure print queue deployments using Group Policy or enterprise tools. - Monitor and manage print traffic, quotas, and usage analytics using tools such as PaperCut, uniFLOW, or equivalent. - Provide tier 2/3 support for print-related incidents and service requests; escalate complex issues to vendors or senior teams. - Collaborate with IT, facilities, and vendors for new installations, upgrades, and hardware refresh cycles. - Implement and support secure printing features (e.g., user authentication, pull printing). - Maintain printer firmware updates, driver repositories, and device security configurations. - Analyze print-related problems and proactively identify optimization or cost-saving opportunities.
### Level 3 Support - Resolve critical issues leading to P1 & P2 incidents, including those escalated from Level 2 support. - Provide expert guidance and support to Level 1 and Level 2 support staff. - Develop and implement solutions to complex technical problems, collaborating with development and engineering teams. - Create and maintain detailed documentation of solutions to complex problems. - Lead technical projects, such as system upgrades and migrations. - Perform print hardware certification and firmware testing on devices. - Support internal and external customer audits, providing necessary documentation and evidence. - Prepare and maintain security configuration templates for network-connected printers.
## Qualifications - Strong technical skills in managing and troubleshooting network printers and print management solutions. - Proficiency in Windows, Linux, UNIX, IBM z/OS, SAP, and AS400 print services. - Knowledge of print management software such as PrinterLogic, Equitrac, Ricoh Streamline, YSoft SafeQ, Canon uniFLOW, LRS-VPSX, Euroform -Jetadvise, HP Service Manager, and HP Web Jetadmin. - Understanding of printer accessories like card readers, Bardimm, IPDS, and finishing modules. - Familiarity with vulnerability remediation on print applications and hosting servers. - Excellent problem-solving skills and ability to analyze print environment performance. - Strong communication and collaboration skills to work effectively with various teams and vendors. - Educational qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field.
## Preferred Skills - Experience with mobile and remote printing solutions for hybrid users. - Knowledge of emerging print technologies and industry best practices. - Certification in relevant print management technologies or systems.
## Experience - Minimum of 3-5 years of experience in technical support roles, specifically in print management and support.
## Environment - Work setting: In-office at Bangalore. - Full-time position with standard working hours.
## Salary - Estimated salary range: ₹800,000 per annum.



