The posting
Job Responsibilities
- Support the implementation, rollout and adoption of records management systems and related initiatives.
- Provide user support for records management systems and digital platforms, including managing enquiries and physical file requests.
- Develop user guides, FAQs, training materials, announcements and awareness campaigns to promote system adoption and good records management practices.
- Support records migration and digitisation projects, including stakeholder coordination, readiness tracking and quality checks.
- Maintain intranet content and knowledge resources to ensure accuracy, relevance and accessibility.
- Create communication and engagement materials such as infographics, banners and posters.
- Coordinate training activities and gather feedback to support continuous improvement.
- Monitor system adoption, compliance, training participation and project progress; analyse data and prepare reports, dashboards and presentations.
- Liaise with internal stakeholders, technical teams, vendors and consultants to coordinate requirements and resolve issues.
- Manage shared mailboxes and perform other administrative duties as assigned.
Job Requirements
- Diploma in Business Administration, Information Management, Records Management, Communications, Information Systems or a related discipline.
- Relevant experience in records or knowledge management, project coordination, system implementation, stakeholder engagement, user support or training administration is an advantage.
- Familiarity with SharePoint, intranet or digital workplace platforms and Canva or similar design tools is preferred.
- Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
- Strong analytical, organisational and stakeholder management skills.
- Good written and verbal communication skills, with a customer-oriented and service-minded approach.
- Tech-savvy, meticulous and proactive, with the ability to learn new systems, manage multiple priorities and work independently.
- Creative, with an eye for clear, engaging and user-friendly communications.
Duration/Working Hours:
12 months (Immediate)
Mon – Thurs : 8:30am – 6:00pm
Friday : 8:30am – 5:30pm
(inclusive of 1-hour lunch break)
** We regret to inform only shortlisted candidate will be notified.



