The posting
- Experience: A minimum of 2+ years of professional experience working in a Level 1 (L1) Support or Service Desk role, preferably within a mid-to-large enterprise environment.
- M365 Administration: At least 1 year of hands-on experience in managing and administering Microsoft 365 (M365) environments (user management, licensing, basic troubleshooting).
- Networking: A minimum of 2 years of technical exposure to setting up, configuring, and supporting network infrastructure and firewalls, specifically within an SME (Small-to-Medium Enterprise) context.
- Technical Skills: Strong proficiency in troubleshooting hardware, software, and connectivity issues.
- Soft Skills: Demonstrated ability to provide excellent customer service, with clear and professional communication skills. Strong problem-solving capabilities and a methodical approach to issue resolution. A self-driven work ethic with the ability to operate independently with minimal supervision, while also collaborating effectively as part of a wider technical team.



