The posting
FLSA status: NESP
Reports to: Senior IS Communications Systems Manager
Department: IS Network Services & Engineering
Schedule: Full-time, Monday-Friday
Location: Any Asia Location
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About Cooley: Working at Cooley provides an opportunity for collaboration, challenge and reward. We are all part of one firm dedicated to maintaining a diverse workplace that values and celebrates differences. The unique abilities and perspectives of every individual at Cooley create a rewarding workplace and are key to what makes us Cooley. Our people-first culture philosophy and firmwide commitment to inclusion and wellness are central to our success and the driving forces behind our global growth. Our cooperative spirit is the trademark of the Cooley culture, and every employee in every department is instrumental to the success of the firm. Cooley is devoted to continually advancing our standing as one of the worlds greatest law firms, and we believe part of that is achieved when we live up to the promise of making our firm a great place to work.
Position summary: Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end, the Network Engineer is expected to recognize that the Cooley IS department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outlined later in this document.
The Network Engineer, as part of the IS Network Services & Engineering group, is primarily responsible to provide LAN, WAN, and WLAN Tier 3 support during Asia Pacfific hours. Specific duties and responsibilities include, but are not limited to, the following:
Primary position responsibilities:
- Day-to-day technical support of network infrastructure at the Firms datacenters and at firm office premises globally, ensuring a high level of efficiency in problem resolution and uptime
- Configure firm LAN, WLAN and WAN environments
- Monitor network performance and integrity
- Troubleshooting/issue management of firm network infrastructure
- Perform network maintenance, upgrades and refreshes
- Perform wireless surveys, analyze results and remediation
- Manage and support user remote access (Palo Alto Prisma/Global Protect)
- Assist with regional office build outs and upgrades
- Monitor, measure and analyze data and trends against performance SLAs
- Coordinate with and participate in activities with vendors, as required
- Provide clear and grammatically correct system and end user documentation, emails, procedures, and status (both verbal and written)
- Comply with all department policies, standards and procedures
- Participate in Change Control and Change Management
- Respond to administrative requests and responsibilities in a timely manner
- Assist Management in administrative tasks and vendor management
Other responsibilities: In addition to performance of the primary position responsibilities, the Network Engineer (Asia) may be required to perform a combination of the following supportive functions:
- Assist with the deployment and support of systems infrastructure
- Participate in Change Control and Change Management
- Respond to administrative requests and responsibilities in a timely manner
- Assist Management in administrative tasks and vendor management
- All other duties as assigned or required
Skills & experience:
Required:
- After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm application
- Ability to work extended and/or weekend hours, as required
- Ability to travel, as required
- 2+ years direct applicable technical years of experience
- Hands on experience with Cisco switching, routing and SD-WAN platforms
- Hands on experience with PRISMA Access
- Hands on experience with Management/troubleshooting of enterprise WiFi
- Hands on experience with Management of network monitoring platforms
- Knowledge of routing protocols including BGP, EIGRP and OSPF
- Produce and analyze packet captures
- Knowledge of firewall concepts
- Proficient in English both spoken and written
Preferred:
- Bachelors degree Computer Science, Information Systems, or other related field
- Experience with Palo Alto Networks firewalls
- Experience with Aruba Networks wireless infrastructure
- Experience with Network automation tools
- Cisco, Palo Alto or Aruba certification
- Fluency in Mandarin
Competencies:
- Professional demeanor at all times, including during project engagement
- Excellent communication (verbal and written) skills
- A strong team player who can successfully interact with all levels of staff and effectively work with diverse personalities
- Must have strong analytical skills and outstanding project management skills and be capable of interpreting and applying complex technical information. Has knowledge of systems design and implementation in a database environment
- Ability to work independently and to make sound judgments regarding the best course of action to resolve problems; ability to determine when further expertise is necessary and contact the proper individuals as required
- Ability to work effectively under pressure, set priorities, handle a number of matters concurrently and in a timely manner, all within a fast paced environment
- High levels of organizational skills required to adequately manage projects, monitor numerous live systems simultaneously, ascertain trends which may indicate problems and keep accurate up-to-date records
