Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 283 days ago

Support Agent (SAP Basis) – Remote (EU) (f/m/d)

SecurityBridge14 open roles

Where
SecurityBridge Group, Germany
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSupport Agent (SAP Basis) – Remote (EU) (f/m/d)SecurityBridge · SecurityBridge Group, Germany

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on SecurityBridge's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 283 days ago

The posting

Job description

SecurityBridge is a fast-growing global software leader transforming how enterprises secure their SAP environments. Our mission is to deliver cutting-edge, high-impact SAP security solutions that enable some of the world’s largest organizations to stay ahead of ever-evolving cyber threats.

We are looking for a customer-focused Support Agent with a strong SAP Basis skill set to join our team and provide advanced technical support for SecurityBridge products. In this role, you will support both the core SecurityBridge platform and TrustBroker, our identity and authentication solution. You will work closely with enterprise customers and internal teams to ensure stable, secure, and high-performing SAP environments.

The ideal candidate brings hands-on SAP Basis experience, a solid understanding of operating systems and networking, and a strong service mindset. Beyond resolving incidents, you will contribute to long-term stability, product improvement, and an excellent customer experience.

Key Responsibilities

  • Provide advanced technical support for SecurityBridge products, including core platform components and TrustBroker, with a strong focus on SAP Basis–related topics.
  • Investigate, troubleshoot, and resolve complex technical issues related to SAP Basis, system connectivity, authentication, certificates, and performance.
  • Support installations, upgrades, and configuration of SecurityBridge components in customer SAP landscapes.
  • Analyze incidents to identify root causes and implement sustainable solutions to minimize recurring issues and downtime.
  • Collaborate closely with product development, implementation, and customer success teams to improve product stability, usability, and supportability.
  • Contribute to technical documentation, best practices, and knowledge base content.
  • Identify opportunities to improve support processes and workflows to increase efficiency and customer satisfaction.
  • Participate in a rotating on-call support schedule, as required, to ensure service continuity for customers.

Required Qualifications

  • 3+ years of experience in SAP Basis, technical support, or application support in complex SAP environments.
  • Strong knowledge of SAP Basis administration, including system operations, performance analysis, OS/DB basics, and networking.
  • Experience supporting SAP integrations and system connectivity.
  • Solid troubleshooting and root-cause analysis skills.
  • Strong communication skills and a customer-focused mindset, with the ability to explain technical topics clearly to both technical and non-technical stakeholders.
  • Experience working with ticketing systems such as Jira or ServiceNow.
  • Ability to work independently in a remote, international team environment and take ownership of issues through resolution.

Nice to Have

  • Experience with identity, authentication, SSO, certificates, or security-related technologies.
  • Basic understanding of Microsoft Active Directory and Domain Controller concepts, including authentication flows and directory integrations.
  • Familiarity with SAP security concepts and SAP landscapes with high availability or complex architectures.
  • Experience supporting vendor-specific enterprise software products.
  • Interest in process improvement and technical documentation.

Important Information

  • This position is fully remote within the European Union.
  • Applicants must be based in the EU.
  • Visa sponsorship and relocation support are not available.
  • Candidates must hold valid authorization to work in their country of residence.

Our Offer

  • Professional development and training opportunities.
  • Exposure to the latest SAP security technologies and industry best practices.
  • An international team with a strong sense of collaboration and team spirit.
  • Flat hierarchies and short decision-making paths.
  • Flexible working hours and a results-oriented work culture.
  • Generous vacation days.
  • Competitive salary and benefits package.

What Makes It Special to Work With Us Flat hierarchies await you at our company. If you have a good idea or knowledge, feel free to contribute. Because as a newcomer, your opinion is just as important. We want you to feel comfortable with us: arrange your working day and your way of working according to your preferences. At the end of the day, it’s the results that count, not your presence in the office.

Honesty, respect, helpfulness, and integrity form the core of our company culture. We believe that strong teams are the foundation of sustainable success. That’s why we strive to create an environment where employees feel supported, connected, and empowered to grow.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against SecurityBridge's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on SecurityBridge's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    SecurityBridge's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.