Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 7 hours ago

IT Support Engineer

Sensical

Where
Coventry, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support EngineerSensical · Coventry, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Sensical's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Sensical postings stay open a median of 2 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 7 hours ago

Sensical median: 2 days open

The posting

Coventry | £36,000 - £42,000 | Office-based | Permanent, full-time.

Sensical, a growing IT MSP, are looking for an experienced IT Engineer to join the expanding Support team. While our head office is in the City of London, this role would be based out of Coventry. This role would suit someone with an MSP or Enterprise IT background, ideally with experience in a broad range of technologies. Candidates need to have a clear passion for IT and technology, coupled with a professional customer focussed attitude. This role includes supporting a range of business applications used by our clients, so experience in this area will be highly favourable.

The Role

Incident Management:

  • Triage incidents and service requests in ITSM
  • Identify major incidents
  • Diagnose and escalate complex issues
  • Resolve tickets within SLAs
  • Perform regular maintenance tasks (patching, AV checks, security reviews)
  • Provide proactive on-site support
  • Offer on-call support (1 week/month)
  • Document resolutions and configuration changes

Project Work (20%):

  • Leading Desktop related project work
  • Assisting with Infrastructure & Networking projects
  • Creation of support documentation

Other Responsibilities:

  • Providing an escalation point for other Service Desk team members
  • Becoming a lead expert for specific technologies within the team

Requirements

The ideal candidate:

  • Comfortable with occasional commute to client site, London office, and occasional national and international travel.
  • Able to provide 24/7 on-call support on a rota basis
  • Ability to take ownership, assess and troubleshoot incidents methodically
  • Excellent organisation skills and ability to reprioritise
  • Professional attitude, able to work with stakeholders at all levels of an organisation
  • Customer service focus with desire to go above and beyond
  • Understanding of IT best practices and procedures (ITIL, Change Control)
  • Experience writing internal support documentation
  • Punctual, good attention to detail
  • Excellent written and verbal communication
  • A passion for IT and a desire to learn new technologies
  • Experience in supporting and troubleshooting business applications

Advanced Knowledge of:

  • Microsoft Windows 11
  • Active Directory & MS Entra ID
  • Microsoft 365 applications (inc Teams)
  • Microsoft InTune/End Point Manager
  • Cloud PBX (e.g. Ring Central, 3CX, 8&8, Cisco)

Working knowledge of:

  • Deployment Services (SCCM, WDS, WSUS)
  • IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)
  • Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
  • Mac Desktop OS
  • Mobile Device Support (iOS, Android)
  • Microsoft Server OS (2016/2019/2022)
  • Virtualisation (ESXi, Citrix, Hyper-V)
  • Storage Systems (SAN, NAS, RAID)
  • Structured Cabling (Patching, Cable Tracing, IDC)
  • Backup Technology (Veeam) Application support and troubleshooting

Desirable qualifications:

  • Microsoft Certified: Windows Server Administrator Associate (AZ-802)
  • Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
  • Microsoft 365 Certified: Administrator Expert (MS-102)
  • Network+ or CCNA

Benefits

  • Annual bonus (up to 10%)
  • Pension scheme (up to 4% match)
  • Additional day off on your birthday
  • Discount Scheme with Perkbox
  • Training and relevant ongoing certification
  • Employee Assistance Program with Vivup
  • Vitality Private Health Insurance including Dental, Optical, and Mental Health
  • Enhanced Sick Pay
  • Season Ticket Loan
  • Cycle to Work scheme
  • Bring Your Own Device allowance
  • Regular Staff Events
  • Office Refreshments
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Sensical's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Sensical's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Sensical's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.