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Open nowPosted 32 days ago

Operations Manager

smdigital16 open roles

Where
Cebu, Philippines, Remote
Work mode
Remote
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Your applicationOpen nowOperations Managersmdigital · Cebu, Philippines, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on smdigital's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.6%3 days
  3. 8.0%7 days
  4. 15.0%14 days
  5. 34.2%30 days
This job: posted 32 days ago

The posting

WHAT YOU'LL OWN

  • Lead and align all operational functions across teams to ensure efficiency and effectiveness
  • Drive the execution of strategies that support the company's mission, vision, and growth goals
  • Oversee team supervisors and ensure consistent, high-quality performance across the floor
  • Identify operational gaps and implement scalable, people-centered process improvements
  • Analyze performance data and metrics to make informed, strategic decisions
  • Build strong cross-functional relationships with HR, QA, Finance, and leadership
  • Lead regular operational reviews, reporting cadences, and team-wide communications
  • Foster a culture of accountability, ownership, and continuous improvement at every level

WHO YOU ARE

  • 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)
  • A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention
  • A proven people leader — you develop talent, build trust, and create teams that perform
  • Data-driven and decisive — you let metrics guide your strategy without losing the human element
  • Exceptional communicator across all levels of the organization
  • Strong project management skills with the ability to juggle multiple priorities without dropping the ball
  • Experienced with workforce management tools, CRMs, and operational reporting systems
  • Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

WHAT WE OFFER

  • Full-time remote work with a complete WFH support program
  • Maxicare HMO + PhilHealth coverage
  • SIL, PTO, and a special birthday leave
  • Paid vacation leave
  • Zero-interest employee loan program
  • Performance bonuses and merit-based recognition
  • Monthly Gen Pow-Wows and team engagement events with prizes
  • Arvios Leadership Development Academy and workshop programs
  • Monthly 1-on-1 touchbase calls with your HR partner

HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)

  • Stable internet connection with at least 100 Mbps postpaid
  • Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.
  • For Windows users: Windows 11 OS is required
  • Noise-Cancelling Headset
  • Dual Monitor is mandatory
  • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against smdigital's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on smdigital's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    smdigital's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

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  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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