The posting
6 Month Fixed Term Contract
The Role…
At Soho House, the Assistant Night Manager plays a key role in ensuring the smooth, safe, and seamless operation of the House during overnight hours. Supporting the Night Manager, you will help deliver exceptional service to our members and guests while maintaining operational, financial, and security standards throughout the night.
What's in it for you?
- Weekly Pay
- Team meal whilst on shift prepared by our chefs
- Every House Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Private Health and Dental Care
- Life Assurance
- Day off on your birthday
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career
Key duties…
- Being an ambassador for the Hotel and role model representing the Soho House ethos at all times by ensuring they are executed and maintained.
- Anticipate guest needs to enhance quality service to improve member and guest satisfaction and to train your department to deliver the same.
- Support the Night Manager in overseeing all overnight Club and accommodation operations
- Deliver warm, discreet, and professional service to members and guests during night hours
- Manage guest check-ins, check-outs, and late-night requests with confidence and care
- Complete nightly financial audits, end-of-day procedures, and system reconciliations
- Balance and verify revenue across accommodation, food & beverage, and other outlets
- Identify, investigate, and report any financial discrepancies or irregularities
- Prepare and distribute accurate end-of-day and audit reports for management and finance teams
- Conduct regular building and security checks, ensuring safety protocols are followed
- Log and report maintenance issues, incidents, or guest concerns appropriately
- Ensure clear communication and handovers between night and day management teams
- Maintain a motivated and high performing team, so that all staff can continually provide service excellence to all guests and members.
- Ensure that all guests experience is always priority following the SH ethos – 90%+ at all mystery guest reports and 9+/10 on members feedback post-stay.
- Assist the House manager & General Manager by ensuring all financial policies and procedures are followed. 92% is the target.
What we are looking for...
- Minimum of 2+ years’ experience in similar capacity
- Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
- Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
- Must be able to demonstrate competency as outlined in the training schedule and Club School
- Ability to work and maximize relationships within a diverse team
- Computer literacy within Opera, Micros and Adaco advantageous
- Full understanding of local authority requirements
- Must be able to work flexible shifts and schedules, including weekends and holidays as needed
