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Open nowPosted 5 hours agoWe saw it 2 min after it went up

Customer Support Engineer (Lisbon, Portugal)

Spin Technology12 open roles

Where
Lisbon
Work mode
On site
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Your applicationOpen nowCustomer Support Engineer (Lisbon, Portugal)Spin Technology · Lisbon

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Spin Technology's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.4% of postings close within 7 days. Measured by our own scanner across the market. Spin Technology postings stay open a median of 18 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.4%7 days
  4. 20.0%14 days
  5. 35.5%30 days
  6. 58.6%60 days
This job: posted 5 hours ago

Spin Technology median: 18 days open

The posting

About Spin.AI

Spin.AI is a SaaS security company headquartered in Palo Alto, CA, protecting organizations against SaaS ransomware, data loss, data leaks, risky third-party apps, and compliance gaps across their mission-critical SaaS applications.

SpinOne is an all-in-one SaaS security platform that brings together backup and disaster recovery, ransomware detection and response, data loss prevention (DLP), and SaaS security posture management (SSPM) for Google Workspace, Microsoft 365, Salesforce, and Slack. With the acquisitions of Revyz (backup and recovery for Atlassian Jira and Confluence) and DoControl (SaaS data loss prevention), Spin.AI continues to expand its coverage of the SaaS stack. More than 1,500 organizations worldwide trust Spin.AI to protect their data. Learn more here.

Position Summary:

What You Will Do:

  • Provide technical support to customers and partners via email, chat, and video calls, meeting response and resolution SLAs.
  • Research, diagnose, and resolve issues across Spin.AI products, including backup and restore, ransomware protection, DLP, SSPM/app risk assessment.
  • Troubleshoot integrations with Google Workspace, Microsoft 365, Salesforce, Slack, including admin consoles, OAuth/API permissions, and service accounts.
  • Guide new customers through onboarding, setup, and best-practice configuration.
  • Reproduce issues, gather logs and evidence, and escalate to Engineering with clear, well-documented tickets; follow through until resolution.
  • Manage and document cases accurately in our ticketing system (Jira Service Management), ensuring proper recording and closure of all issues.
  • Write and maintain knowledge base articles, FAQs, and internal tech notes.
  • Act as the voice of the customer—share recurring issues, feature requests, and product feedback with Product and Engineering.
  • Partner with Customer Success and Account Management on adoption, renewals, and at-risk accounts, and flag expansion opportunities you spot in customer conversations.
  • Prepare timely reports on support trends and contribute ideas to improve support processes and tooling, including AI-assisted support.

What You Bring:

  • 4+ years of experience in technical support, IT support, or a customer-facing engineering role, ideally at a B2B SaaS company, with a track record of owning complex technical escalations from start to finish.
  • Hands-on administration experience with Google Workspace and/or Microsoft 365 (Entra ID, Exchange Online, SharePoint, OneDrive, Teams).
  • Working understanding of SaaS and cloud concepts such as APIs, OAuth, SSO/SAML, user and permission models, and data retention.
  • Strong troubleshooting and problem-solving skills, with the ability to work through ambiguous issues methodically.
  • Excellent written and spoken English (C1 or higher) and the ability to explain technical topics to both technical and non-technical audiences.
  • Excellent client-facing skills, empathy, and a sense of ownership for the customer outcome.
  • Self-motivated and organized, able to work independently, both in the office and remotely on weekends, and prioritize multiple issues in a fast-paced setting.
  • Curiosity and willingness to learn the platform deeply in order to deliver fast, effective support.
  • Based in Lisbon, Portugal, or willing to relocate, and eligible to work in Portugal.

Nice to Have:

  • Experience with Salesforce, Slack, or Jira.
  • Background in cybersecurity, data protection, backup/recovery, or DLP.
  • Certifications such as Google Workspace Administrator or Microsoft 365 Administrator.
  • Scripting or technical tooling skills (e.g., PowerShell, Python, REST API tools like Postman).
  • Experience with Jira Service Management, Planhat, or similar support and CS tools.
  • Additional European languages (e.g., German, French, Spanish, Italian).
  • Experience supporting MSPs or channel partners

Room to Grow:

  • Customer Success Manager (CSM): own a portfolio of customer relationships, drive adoption and retention, run business reviews, and work on renewals and expansions.
  • Solutions Engineer (SE): partner with our Sales team on new business—running technical discovery, product demos, proofs of concept, and answering security questionnaires and RFPs.

Benefits:

  • A dream team of highly motivated and talented people, with ambitious goals and challenges that require strong analytical and communication skills.
  • Competitive base salary + bonuses.
  • Office in Lisbon, Portugal, with remote work on weekends.
  • Medical insurance.
  • Clear career growth paths into Customer Success or Solutions Engineering.
  • Conferences, training, certifications, and other professional development opportunities.
  • Team-building events.
  • Employee Wellness Program
  • Unlimited PTO

Why Spin.AI?

  • Inc. 5000 list for 2026! 🚀
  • Overall Ranking: #3,309
  • Industry Ranking: #107
  • Metro Ranking: #114
  • State Ranking: #463
  • Forbes Named Spin.AI One of America's Best Startup Employers THREE Years in a Row (2024- 2026)
  • Work in a fast-moving, high-impact cybersecurity company recognized by Gartner, Forrester, and G2.
  • Collaborative, transparent culture – your ideas and experiments matter.
  • Direct impact: your work translates into real business growth and visibility.
  • Growth opportunities and performance-based rewards.
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