The posting
SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Job Description
Job Title: Client Delivery Executive
Locations: Florida - Remote
About the Role
The Client Delivery Executive (CDE) is a senior client relationship leader responsible for building and expanding strategic partnerships with some of SS&C Health’s most important healthcare clients. Serving as a trusted advisor and executive point of contact, the CDE develops a deep understanding of each client’s business, strategic priorities, operating environment, and evolving needs.
Working across health plans, pharmacy benefit organizations, and other healthcare organizations, the CDE connects client priorities with SS&C Health’s capabilities across technology, pharmacy, operations, data, and services. This role brings together the right leaders and resources across SS&C to ensure we deliver on our commitments, proactively address challenges, and continually identify opportunities to create greater value for the client.
The CDE is ultimately accountable for the health and strength of the overall client relationship, including executive engagement, client satisfaction, retention, strategic alignment, and growth.
The ideal candidate combines deep healthcare industry expertise with modern, AI-enabled account management practices, using data, automation, and generative AI tools to drive client outcomes, improve scalability, and enhance executive engagement across a portfolio of strategic accounts.
Why Join SS&C
SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.
You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.
How You Will Make an Impact
- Serve as the senior relationship leader and primary executive point of contact for assigned strategic healthcare clients.
- Develop trusted relationships with senior executives and key stakeholders across health plans, PBMs, pharmacy organizations, and other healthcare organizations.
- Build a deep understanding of each client’s business strategy, market dynamics, operating model, technology environment, regulatory priorities, and long-term objectives.
- Establish and maintain a comprehensive client strategy and account plan that identifies priorities, relationship opportunities, risks, growth opportunities, and executive engagement needs.
- Serve as the voice of the client within SS&C Health, ensuring client priorities and concerns are understood and addressed across Product, Technology, Operations, Implementation, Sales, Finance, and other teams.
- Provide executive oversight of the overall client experience and ensure SS&C consistently delivers against contractual commitments, strategic priorities, and client expectations.
- Proactively identify relationship, operational, delivery, and commercial risks and mobilize the appropriate internal leaders before issues materially impact the client.
- Lead executive governance, business reviews, strategic planning sessions, and other senior-level client interactions.
- Coordinate executive sponsorship and ensure appropriate SS&C leadership engagement across the client relationship.
- Partner with Product and Technology leaders to connect client priorities with SS&C Health’s product strategy, roadmap, and investment areas.
- Maintain strong knowledge of the healthcare market, including payer operations, pharmacy and PBM dynamics, healthcare technology, regulatory trends, and emerging client needs.
- Identify opportunities to expand the relationship by connecting client business challenges with additional SS&C Health capabilities and solutions.
- Partner closely with Sales on account growth while maintaining primary focus on the long-term health, value, and strategic strength of the client relationship.
- Maintain a clear view of overall client health, including satisfaction, executive relationships, delivery performance, financial performance, risks, renewal outlook, and growth potential.
- Act as an executive escalation point when significant issues arise, ensuring clear communication, accountability, and timely resolution.
- Drive strong client retention and establish SS&C Health as a strategic partner rather than simply a technology or services vendor.
Required Experience
- 10+ years of progressive experience in healthcare, with significant experience managing complex, enterprise-level client relationships.
- Strong understanding of the health payer and/or pharmacy ecosystem, including health plans, PBMs, pharmacy operations, healthcare technology, claims administration, or related services.
- Demonstrated success building trusted relationships with C-suite and senior healthcare executives.
- Experience managing large, complex accounts involving multiple products, services, stakeholders, and internal delivery teams.
- Strong executive presence with the ability to navigate difficult conversations, influence decisions, resolve conflict, and build alignment across organizations.
- Ability to translate client business objectives into actionable priorities for internal product, technology, operations, and service teams.
- Commercial mindset with experience supporting client retention, renewals, account expansion, and strategic growth.
- Ability to operate effectively in a matrixed organization and mobilize cross-functional teams without relying on direct authority.
- Strong judgment and ability to recognize emerging client risks, determine when executive intervention is needed, and drive issues to resolution.
- Excellent communication, presentation, negotiation, and relationship-management skills.
- Bachelor’s degree required; advanced degree or equivalent healthcare industry experience preferred.
How Success Will Be Measured
Success in this role will be measured by the strength and depth of executive client relationships, client satisfaction and retention, proactive management of client risks, delivery against commitments, successful renewals, expansion of strategic relationships, and the degree to which clients view SS&C Health as a trusted and valued strategic partner.
Join SS&C, where innovation meets global opportunities. Click here to apply.
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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies offers a comprehensive total rewards package designed to support your wellbeing, growth, and future. Our benefits include medical, dental, and vision coverage; a 401(k) plan with company match; paid time off, holidays, and parental leave; and professional development reimbursement opportunity.
Applications will be accepted on an ongoing basis until the position is filled.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
